Javier I. Sevilla

Onboard and verify migrated Discover cardholders, assist with technical troubleshooting, and resolve digital enrollment and login issues over the phone. Provide exceptional, highly empathetic, and solution-driven customer service.

SENIOR DIGITAL ACCOUNT SPECIALIST at DISCOVER BY CAPITAL ONE (2026-07 – Present)

• Onboard and verify migrated Discover cardholders, assist with technical troubleshooting, and resolve digital enrollment and login issues over the phone.
• Provide exceptional, highly empathetic, and solution-driven customer service.

SENIOR ACQUISITIONS SPECIALIST at DISCOVER FINANCIAL SERVICES (2021-01 – 2026-07)

• Onboarded, verified, and assisted new credit card customers via phone.
• Provided exceptional bilingual (Spanish & English) customer service for new card applicants.

FREELANCE TRANSLATOR & MULTIMEDIA CONTENT DESIGNER at MOSAICA MARKETING (2024-02 – 2026-02)

• Planned, designed, and executed global-ready social media campaigns and advertisements.
• Created and localized text and multimedia content for local and international audiences.
• Performed transcreation of marketing taglines for Japanese and Spanish-speaking locales.
• Assisted in developing marketing strategies tailored to emerging global markets.

WAREHOUSE ASSISTANT & DELIVERY DRIVER at YAMATO TRANSPORT USA (2020-07 – 2020-12)

• Translated and interpreted between company employees and Japanese customers while assisting with their relocation to and from Japan.
• Sorted, fulfilled, palletized, and transported domestic/international parcel orders for Japanese customers. Stocked and took inventory of third-party products within warehouse.

PLAYER SERVICES REPRESENTATIVE at PEPPERMILL RESORTS & CASINO (2019-12 – 2020-06)

• Provided exceptional bilingual customer service (English and Spanish)
• Onboarded Japanese and Spanish-speaking customers and interpreted when need.

MEDICAL INTERPRETER at LINGUISTICA INTERNATIONAL (2019-04 – 2019-10)

• Provided on-site Spanish translation & interpretation services in medical settings between patients and doctors while complying with HIPAA privacy regulations and standards.

ASSISTANT LANGUAGE TEACHER at JAPAN EXCHANGE AND TEACHING (JET) PROGRAM (2016-07 – 2018-07)

• Facilitated English-language activities across 15 different school for over 750+ students at the Elementary, Middle, and High school level in Wakayama Prefecture.
• Provided translation and interpreting services when needed. Interpreted from Japanese to Spanish (and vice versa) for Spanish-speaking students.
• Translated 50+ text documents from Japanese to English and English to Japanese as a participant in the JET Program Translation and Interpretation Course.
• Conducted desktop publishing work for English and Japanese text for WAJET (Association of Wakayama JETs) quarterly newsletter The Wakazine.

GRAPHIC DESIGNER at OXY DESIGN SERVICE (2013-08 – 2015-03)

Portfolio link

• Created and designed posters, advertisements, flyers, logos, and other print and digital art.
• Fulfilled print and copy requests and distributed or displayed design materials upon request.
• Conducted desktop publishing work for translated assets when necessary.
• Designed and distributed work orders for 20+ clients.
• Created and fulfilled same-day rush design orders.

BACHELOR OF ARTS (CUM LAUDE) in JAPANESE STUDIES MAJOR, EAST ASIAN STUDIES MINOR – OCCIDENTAL COLLEGE