Server - Rivera Dining Group - Miami, FL
(2024-04)
- Deliver tailored, high-touch customer service in a fast-paced, upscale dining environment.
- Articulate detailed, persuasive descriptions of artisanal wines, beers, premium spirits, and craft cocktails to elevate the overall guest dining experience.
- Facilitate comprehensive onboarding and training for incoming floor staff, directly improving team efficiency, service consistency, and floor synergy.
Server - JW Marriott Bourbon Steak - Aventura, FL
(2021-05 - 2023-11)
- Enhanced the guest journey by providing expert, in-depth explanations of complex menu items, ingredients, and culinary techniques.
- Curated and executed tableside wine and bottled beer selections, seamlessly pairing beverages with guest orders to maximize satisfaction and sales.
- Orchestrated seamless banquet setups and station organization to ensure total event readiness for high-profile private functions.
Server Trainer - Hard Rock Casino - Hollywood, FL
(2019-09 - 2020-03)
- Spearheaded the training of frontline staff on comprehensive menu details, upscale service standards, and nuanced wine profiles.
- Authored and deployed standard operating training manuals heavily focused on Forbes Travel Guide ratings, precise serving techniques, and product knowledge.
- Executed critical opening procedures for a brand-new restaurant and hotel launch, meticulously coordinating staff timelines, floor plans, and service protocols.
Server - Faena - Miami, FL
(2016-12 - 2019-11)
- Successfully contributed to the grand opening and ongoing operations of a Forbes 4-Star restaurant.
- Engaged luxury clientele by offering expert recommendations on specialized sake, global wine varietals, and signature cocktail offerings.
- Maintained immaculate station presentation and adhered strictly to high-end hospitality protocols.
Server Trainer / Bartender - Mandarin Oriental - Miami, FL
(2014-01 - 2016-12)
- Played an integral role in the flawless opening of a new restaurant concept nestled within a prestigious Forbes Triple 5-Star luxury property.
- Mentored and educated new service hires on rigorous brand standards, fine dining etiquette, and evolving menu profiles.
- Conducted routine performance evaluations and floor assessments to ensure the service team consistently upheld the resort's elite standards.
Server - Fontainebleau - Miami, FL
(2013-02 - 2014-01)
- Educated guests on specialized Japanese culinary terminology, sashimi/sushi preparations, and flavor profiles.
- Managed inventory logistics on the floor, effectively setting up food stations and service areas for heavy-volume shifts and VIP large parties.
Bartender / Food Runner / Cook - Trump International Hotels - Doral, FL
(2010-11 - 2013-02)
- Managed full bar operations, including inventory requisitioning, liquor restocking, cost control, and maintenance of premium glassware and equipment.
- Dual-hired to bridge front-of-house service coordination and back-of-house culinary execution.
- Supervised and coordinated line kitchen staff during peak hours to streamline prep efficiency, ticket times, and recipe precision.
Cook - Disney - Orlando, FL
(2010-01 - 2010-07)
- Prepared high-volume culinary ingredients and dishes following exact recipe specs, ensuring rigorous Disney quality and safety standards.
- Monitored food freshness, maintained flawless prep station sanitization, and tightly tracked inventory rotation.
