Jay

Friendly and professional customer service representative with experience in high-volume environments, client communication, and administrative support. Proven ability to manage sensitive information, coordinate services efficiently, and resolve issues with empathy and clarity. Great at building positive relationships, solving problems quickly, and creating welcoming experiences for clients and guests.

Costume Specialist - Universal Studios Orlando - Orlando, FL

(2025-04 - 2025-10)

• Worked to create, fix and alter costumes and clothing needed on a daily in a quick and steady fashion
• Made sure to give my 110% day in and day out while maintaining a clean workspace and ensuring everything was ready for show

Authorization Representative - SimonMed Imaging - Orlando, FL

(2023-08 - 2025-04)

• Coordinate and authorize appointments while handling a large volume of patient interactions.
• Serve as the liaison between patients and insurance providers.
• Ensure all interactions meet HIPAA privacy standards.
• Multitask administrative responsibilities and deliver excellent client support.

Zoological Educator - SeaWorld - Orlando, FL

(2022-09 - 2023-06)

• Provided engaging educational experiences to park guests.
• Managed crowd communication and ensured guest satisfaction.
• Delivered clear and informative messaging about animals and exhibits.
• Assisted with guest relations and addressed inquiries promptly.

Freelance Artist (Commission) - Hoplite Entertainment - Orlando, FL

(2019-06 - 2019-07)

• Completed 10 commissioned illustrations under strict deadlines.
• Maintained consistent communication with clients.
• Demonstrated reliability and attention to detail in deliverables.

High School Diploma - Animal Science Magnet Program - Colonial High School (2022)