Jay Hernandez

Elite luxury sales professional with nearly 30 years of proven success driving multimillion-dollar revenue growth within the world's most prestigious luxury brands including Van Cleef & Arpels, Valentino, Saks Fifth Avenue, and Neiman Marcus. Generated over $75M+ in lifetime sales through strategic relationship-building, white-glove client service, and cultivation of a loyal ultra-high-net-worth clientele. Recognized for consistently exceeding sales goals, ranking among top-performing sales associates nationally and globally, and building long-term books of business through personalized outreach, clientele, and exceptional luxury experiences.

Expertise spans fine jewelry, haute couture, timepieces, heritage collections, VIP sales strategy, and luxury brand representation.

Sales Associate at Van Cleef & Arpels (2022-01 – Present)

Top-performing luxury sales associate ranked #2 out of 12 associates in one of the brand's premier boutiques. Drive high-volume sales across fine jewelry, timepieces, and heritage collections while managing relationships with elite UHNW clientele.

• Consistently exceed monthly and quarterly sales goals through strategic clientele and repeat business development.
• Build and maintain a high-value book of business through personalized outreach, private appointments, and VIP relationship management.
• Generate repeat and referral business by delivering exceptional white-glove service and customized luxury experiences.
• Partner with watch and high jewelry divisions to coordinate complex sales opportunities, restorations, special orders, and heritage acquisitions.
• Educate clients on craftsmanship, provenance, and investment value, strengthening trust and increasing conversion opportunities.
• Maintain strong post-sale engagement through daily follow-up regarding repairs, authentication services, restorations, and concierge-level customer care.

Senior Sales Advisor at Valentino (2011-06 – 2022-01)

Managed a multimillion-dollar book of business while consistently ranking among the top-performing sales professionals in the company, #4 in the United States and #5 globally in sales performance.

• Broke weekly, monthly, and annual sales records through aggressive client outreach and relationship cultivation.
• Drove substantial repeat business through strategic follow-up, private shopping appointments, PR pulls, home visits, and personalized styling experiences.
• Developed a loyal high-spending clientele through exceptional service, handwritten correspondence, event invitations, and proactive communication.
• Contributed significantly to boutique revenue growth while consistently surpassing personal sales targets.
• Helped create an elevated and approachable luxury shopping environment focused on customer engagement and conversion.
• Maintained strong visibility and energy on the sales floor, driving both team morale and sales performance.

Personal Shopper at Saks Fifth Avenue (2008-11 – 2011-06)

Built and managed a multimillion-dollar personal shopping business while generating approximately $2M in annual sales.

• Cultivated long-term relationships with affluent clientele through personalized wardrobe consulting and luxury shopping experiences.
• Increased department revenue through proactive business development, networking, and client acquisition strategies.
• Analyzed customer buying patterns and preferences to maximize cross-selling and repeat sales opportunities.
• Assisted in onboarding and training new personal shoppers on luxury sales techniques and client relationship management.
• Conducted private fittings, personal deliveries, and concierge-level customer experiences to strengthen client loyalty.

House Manager at Wolfgang Puck (2005-11 – 2008-11)

Managed day-to-day operations and logistics for a high-profile celebrity household with a strong focus on discretion, organization, and elite service standards.

Manager, Women's Designer Sports / Sales Associate at Neiman Marcus (1999-11 – 2005-11)

Managed a team of 26 sales associates while building a million-dollar annual book of business.

• Increased department performance through KPI analysis, coaching, and strategic sales leadership.
• Led initiatives focused on improving customer experience, increasing conversion rates, and maximizing departmental revenue.
• Consistently exceeded sales goals while maintaining luxury service standards and operational excellence.
• Implemented merchandising, pricing, and marketing strategies designed to increase profitability and customer engagement.

– Torrance High School (1993)