Jay Johnson

Third Party Vendor Lifecycle Management experience across a variety of Industries and Business Lines.

Business

Controls and Regulatory/Compliance Management, Dispute Management. Issues, Risks and Deliverables Management. SLA, KPI and GDPR Management & Quarterly Business Reviews.

Vendor

Process/Efficiency Improvement.

Experience in RFP/RFQ process.

Care Giver - CAREER BREAK FOR FAMILY CARE - Minneapolis, MN

(2024-10 - 2025-10)

Provided care coordination and advocacy for my disabled sister during her end of life journey.

Third Party Vendor Risk Manager - WINGS CREDIT UNION - Apple Valley, MN

(2023-06 - 2024-10)

Improved efficiencies around the Third Party Vendor process that will help guide the credit union as it continues to grow.

• Responsible for over 500 Vendors, covering all facets of the TPRM Lifecycle
• Led Vendor Governance calls with critical vendors
• Managed credit unions Request for Proposal (RFP) process (Procurement)
• Developed a process for managing SLA's (Service Level Agreements)
• Served as subject matter expert and advisor to the credit union and its business units on vendor related issues
• Escalated issues to Senior Leadership team when appropriate
• Managed a team of individual contributors

Engagement Manager/Relationship Manager - Home Lending Vendor Oversight & Risk Team - WELLS FARGO - Minneapolis, MN

(2021-01 - 2023-12)

Contract Employee. Managed 115 third party vendors in risk compliance within Wells Fargo Third Party Policy.

• Completed Inherent Risk Questionnaires (IRQ), Recertification Questionnaires and assist in the termination of vendor agreements
• Communicated with third parties/vendors as well as all levels of internal business partners
• Provided Third Party Risk expertise to business partners
• Experienced working with Archer/TRIMS tool

Vendor Risk Management Consultant - TARGET CORPORATION - Minneapolis, MN

(2020-01 - 2021-12)

Contract Employee. Completed due diligence assessments on new potential vendors, as well as reassessed current vendors from around the world on a risk based cadence using Archer tool. Due diligence assessments include Reputation, Experience and Financial Health.

• Provided expert analysis of identified risk(s) and delivered a packaged product to Relationship managers with detailed risk information that allowed company to properly evaluate vendors
• Provided support to the Relationship Managers to ensure alerts or changes in the vendor profile that may impact company business are addressed

Assistant Vice President/Risk Consultant – Wealth Management & Investment Services/Third Party Risk Management - US BANK - St. Paul, MN

(2015-01 - 2020-12)

• Ensured all related risks are identified and risk mitigation plans are identified as appropriate in the areas of BC/DR, Credit, 4th Party, Physical Security, Information Security, General Data Protection Regulation (GDPR), Enterprise Financial Crimes Compliance (EFCC) and Compliance utilizing Archer
• Understood products / services to facilitate assessment responses
• Provided TPRM expertise to Relationship Managers (RM's) across Business Line, including assessing the accuracy of responses by third parties and RMs in their completion of due diligence and risk assessment questionnaires
• Ensured all related risks are identified and risk mitigation plans are identified, as appropriate
• Responsible for Issue Management
• Managed Service Level Agreements, Scorecards and oversaw quarterly vendor calls
• Extensive work with vendors in the EU (European Union)

Vendor Manager - Application Support & Development - MEDTRONIC - Fridley, MN

(2013-01 - 2014-12)

Contract Employee. Responsible for all contractual operations surrounding Medtronic's Application, Support & Development contracts.

• Reviewed and approved all new contract changes for new work, including scope and pricing
• Responsible for several process enhancements, resulting in reduced labor costs and improved Service Level performances
• Reviewed and approved monthly resource demand levels for all platforms
• Collaborated with Medtronic Managers and Service Provider to define ongoing strategy

Vendor Manager, IT Infrastructure – Sourcing & Vendor Management - ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA - Golden Valley, MN

(2010-01 - 2013-12)

Responsible for the contractual operations of Allianz Life's largest IT Vendor Partner/Service Provider.

• Involved with the RFP process to replace or renegotiate Allianz Life's largest Vendor Partner
• Negotiated disputes between the Vendor and appropriate Business Partner through an established governance escalation plan
• Conducted research and provided a sourcing strategy for new services
• Evaluated and quantified risks to inform Management of potential exposure
• Provided ongoing vendor management training for Allianz Business Partners

Business Controls/Compliance Manager - IBM GLOBAL SERVICES - Minneapolis, MN

(1998-01 - 2009-12)

Held a variety of positions and worked on several IBM Accounts including: British Petroleum, General Motors, Ameriprise, American Express Financial Advisors.

Bachelor of Science - Finance, Management, Real-Estate and Insurance, Industrial Relations, Economics - Minnesota State University, Mankato