Jay Joseph

Results-driven leader with 15+ years of cross-industry management in sales, hospitality, food service, education, and healthcare. Proven track record driving revenue and profitability: owned full P&L, led regional operations with teams of up to 350 employees, and implemented cost-control and labor-optimization initiatives that improved margins and service. Strategic sales and operations leader who builds high-performing teams, strengthens client relationships, and delivers consistent results in fast-paced environments.

Director of Sales - Southern Pro Hospitality Group - Sheridan

(2024-03)

• Developed and executed regional sales strategies to expand the client base and drive revenue growth across hospitality and food-service channels.
• Owned account management and contract negotiations for key clients, increasing retention and account value.
• Implemented cost-control and labor-optimization initiatives that improved operating margins and service consistency.
• Partnered with operations and finance to align forecasting, pricing, and staffing to maximize profitability and customer satisfaction.

Senior Regional Director - Upper Crust Food Service - Columbia

(2016-06 - 2024-03)

• Led and developed a regional team of 350 employees, driving engagement, retention, and performance improvements.
• Owned full P&L responsibility — budgeting, forecasting, financial analysis, and cost control — consistently exceeding revenue and profitability targets.
• Directed recruiting, training, scheduling, and performance management to optimize labor efficiency and strengthen client relationships.
• Implemented process and operational improvements that enhanced service delivery and reduced costs.

Insurance Billing Specialist Administrator - Naples Community Hospital - Naples

(2014-01 - 2016-06)

• Processed and submitted insurance claims; tracked and resolved unpaid or denied claims to secure timely reimbursement.
• Posted payments and adjustments, reconciled accounts receivable, and maintained accurate billing records and documentation.
• Prepared reporting and supported administrative workflows while maintaining strict confidentiality of patient and financial information.

Program Director - Oasis High School - Cape Coral

(2012-08 - 2014-01)

• Directed the Culinary Arts program, teaching foundational and advanced techniques and ensuring compliance with food-safety standards.
• Managed daily program operations including budgeting, equipment procurement, and menu planning to optimize resources and learning outcomes.
• Coordinated school-wide culinary events and maintained safe, efficient lab operations while mentoring students and preparing them for industry roles.

Associates of Arts - Florida Southwestern University (2000-05)

High School Diploma - Fort Myers High School (1995-05)