Jay Nazario

Doorman / Bellman / Concierge bringing extensive hands-on experience managing lobby operations, access control, and tenant relations to improve building safety and resident satisfaction. Regularly implements entry protocols and delivery logs to cut congestion and speed maintenance response. Seeks to apply customer-first service and tactical security practices to enhance daily building operations.

Doorman at Goldfarb Properties (2025-06 – 2026-01)

• Maintained lobby cleanliness and greeted residents to create a welcoming entry experience with measurable tenant satisfaction.
• Conducted routine security inspections and reported maintenance issues to management, reducing unresolved incidents and improving property safety.
• Monitored building access patterns and adjusted entry procedures to improve visitor flow, producing noticeable reductions in congestion during peak hours.
• Assisted residents with mobility and luggage during move-ins, coordinating with vendors to ensure smooth transitions and enhanced tenant experience.
• Introduced a standardized log for deliveries and maintenance requests to accelerate follow-up actions, yielding more timely repairs and clearer accountability.
• Provided courteous tenant interactions and proactive communication about building updates, strengthening resident satisfaction and retention.

Doorman at 470 Park Ave (2021-05 – 2022-09)

• Ensured cleanliness and safety of building grounds, lobby, and common areas, addressing debris, graffiti, and trash daily.
• Managed package and mail distribution while monitoring tenant and visitor access with detailed activity logs.
• Reported maintenance issues and security concerns to management, enhancing building upkeep and resident satisfaction.
• Conducted regular security checks and documented incidents of vandalism or damage for follow-up.
• Inspected building access points and implemented entry protocols to reduce unauthorized entries, improving tenant confidence and incident traceability.
• Managed lobby flow during peak hours by directing foot traffic and prioritizing visitor screening, enhancing arrival efficiency and tenant convenience.

Doorman at The Alexander (2016-06 – 2017-10)

• Maintained a pristine lobby and entrance, assisting residents with packages and ensuring a welcoming environment.
• Performed routine security inspections and reported property damage or repair needs to management.
• Facilitated communication between residents and management during policy updates, clarifying expectations and easing implementation.
• Introduced a streamlined visitor-check process using clear ID protocols, enhancing throughput while maintaining security compliance.
• Managed peak-hour entry flow and directed vendor access to maintain orderly operations and reduce wait times for residents.
• Monitored building access patterns and adjusted entry procedures to reduce unauthorized entries, strengthening resident safety and incident traceability.

Doorman/Bellman at Executive Hotel Le Soleil (2015-08 – 2016-06)

• Provided exceptional guest services, transporting luggage, delivering packages, and escorting guests to rooms.
• Explained hotel features and demonstrated room key usage, enhancing guest experience.
• Coordinated cab services for departing guests, ensuring smooth check-outs.
• Anticipated guest arrivals and streamlined lobby flow by coordinating entry protocols and valet handoffs, improving check-in efficiency and guest convenience.
• Aligned with concierge and front-desk teams to resolve guest requests rapidly, shortening response cycles and boosting perceived service reliability.
• Managed luggage logistics during peak shifts using prioritized routing, reducing wait times and ensuring timely delivery to rooms with care.
• Inspected and maintained lobby equipment and guest-facing supplies, preventing service interruptions and preserving a polished hotel presentation.