Jay Reyna

Dependable and personable customer service professional with hands-on call center and front-line customer support experience. Comfortable resolving customer concerns calmly and accurately, entering and maintaining records in computer systems, and staying organized during high-volume periods. Brings a calm, compassionate phone presence and strong attention to detail, with an interest in bringing dependable, empathetic service to a remote call center support role.

Crew Member at McDonald's (2025-10 – 2025-12)

• Greeted and assisted customers directly, resolving concerns calmly and professionally, even during high-pressure rush periods
• Operated the register and accurately processed cash and card transactions during high-volume shifts
• Maintained accuracy and organizational standards in a fast-paced environment, following procedures closely
• Worked collaboratively with team members to keep communication clear and service efficient

High School Diploma in Business Focus – James Pace Early College High School (2026)