Jayda

Compassionate and reliable healthcare professional with 7+ years of experience across mental health, senior care, and customer service. Skilled in patient observation, crisis response, and emotional support. Known for maintaining calm, organized environments while promoting patient dignity, safety, and growth.

Cocktail Waitress / Hookah Girl / Bottle Girl - Pickle - Durham, NC

(2025-12)

• Provided high-quality guest service in a fast-paced nightlife environment.
• Managed bottle service, table sales, and customer relations.
• Prepared and delivered hookah service while maintaining venue standards.
• Built rapport with guests and supported an engaging customer experience.

Mental Health Technician - Brynn Marr Hospital - Jacksonville, NC

(2024-09)

• Support patients with daily living activities, emotional regulation, and safety monitoring.
• Document behaviors and assist nursing staff with care plans and de-escalation.
• Maintain a compassionate, structured environment that encourages recovery.

Waitress / Hostess, Front Desk - Esplanade Senior Living - Palisades, NY

(2023-02 - 2024-01)

• Served meals to residents and prepared drinks, desserts, and carts.
• Supported front desk operations and assisted visitors and residents.
• Maintained cleanliness and organization throughout the dining area.

Customer Service Representative - Concentrix - Jacksonville, NC

(2021-02 - 2022-08)

• Assisted members with insurance payments, copays, and account setup.
• Processed transactions and resolved billing inquiries with empathy.
• Ensured accurate and efficient service in a high-volume call center.

Team Leader - McDonald's - Swansboro, NC

(2017-07 - 2020-11)

• Supervised and trained staff to maintain efficiency and customer satisfaction.
• Managed cash handling, food safety, and cleanliness standards.
• Provided hands-on leadership during peak business hours.

High School Diploma - Swansboro High School (2019-06)