Jayesh Pawar

Technically sophisticated professional with experience in IT Infrastructure, Service Delivery, and ITIL Implementation. Has significant infrastructure management experience running operations in both non-prod and production environments. Supports incident management, problem management, change management, and the building and deployment of pre-production environments.

Establishes and manages ITIL processes to deliver business requirements most efficiently, as recognized against industry standard practices. Brings a working knowledge of tools including Control –m, Autosys, Nagios, HP-open View, IBM monitoring tools, SNOW, Transporter, Nolio, Alarm point, TeamCity, Confluence, JIRA, SVN, and GIT.

Transition Lead at Infosys Limited (2022-11 – Present)

Health Care Insurance Company

• Leads project onboardings
• Initiates kickoff meetings with Project Teams to set transition timelines
• Determines the scope and resources required for the transition
• Tracks and facilitates the KT to operations
• Tracks new configuration items updates in Service Now database
• Follows up for sign-off from all necessary operations teams

Lead Consultant – Platform Support Engineer at Infosys Limited (2021-05 – 2022-10)

Credit Card Company

• Lead application onboardings under Command Center
• Managed Integration Monitoring tools
• Handled customer and application team issues related to application alerts integration
• Coordinated Application and ECC Support Teams for applications onboarding for FTR
• ATS and automation support for application issues like jvm recycle and service bounce
• Tracked all recurring issues and determined whether teams can onboard to FTR
• Reviewed Kibana log to troubleshoot all application alerts
• Tracked application alerts for onboarding and pulled alert data from event analyzer tool
• Collaborated with the Application Support team to create documentation for the ECC Team

Lead Consultant at Infosys Limited (2018-11 – 2021-04)

Card and Payment Company

• Coordinated Go Live Project releases with Program Manager's teams
• Followed up on Root Cause Analysis, Post Incident Reviews with support team
• Tracked all recurring issues and fixed them at the application level
• Handled card and payment application and its components support
• Led the Customer Support engineer team
• Maintained technical support documentation in SharePoint
• Utilized SLA Management, Metrics and KPI development to drive the highest degree of customer satisfaction

Associate Technical Manager at HCL Technology (2017-10 – 2018-10)

Multinational Investment Bank

• Support FOBOCA to OMB Migration project
• Report migration from old to new server
• Using JIRA, tracked bugs in real time and mastered issue management
• Utilized SVN for version control system
• Release and deployment to production environment
• Performed post-release checkouts after application releases and infrastructure updates
• Maintained technical support documentation

Environment Manager at Cognizant Technology Solutions (2015-01 – 2017-09)

Multinational Investment Bank

• Supported various pre-production environments
• Coordinated with various project teams to determine requirements of each environment
• Handled environment bookings and configuration management, coordinated deployment
• Executed Release Deployment activities on the UNIX and Windows servers
• Performed post-release checkouts after application releases and infrastructure updates
• Utilized TeamCity for continuous integration to build and deploy projects
• Worked in SVN and GIT to manage source code
• Provided issue fixes and testing to both developers and testing team
• Application support in the DEV/QA/UAT/ test environment, system properties updates, troubleshooting
• Handled configuration issues and SSL certificate renewals
• Build & Release coordination with developers, managers & various admin team members for Core
• Patch releases throughout year for various test cycles such as UAT, QA until successful
• Deployment to PROD environment
• Coordinated with Messaging team to set up new queue in the Test Environment
• Troubleshooted issues in Messaging
• Installed SSL, OMB certificate in application server
• Deployed releases using Transporter and Nolio tool
• Service Now tool used for handling release requests
• Used JIRA for workflows and requests to the centralized Release Management team
• Deployments in UAT environment

Environment Management at Cognizant Technology solution – INDIA (2012-08 – 2014-12)

Multinational Investment bank

• Executed Release Deployment activities on UNIX and Windows servers
• Owner for performance improvement and simplification in the provision of infrastructure
• Provided issue fixes and testing to both developers and testing team
• Coordinated with offshore teams to manage stakeholders' escalations
• Collaborated with the development team to enforce quality checks during checkout for applications
• DEV/QA/UAT/ test environment setup, system properties update, troubleshooting all configurations
• Issue and SSL certificate renewals
• Working on IBM MQ, Coordinated with Messaging team to set up new queue in Test Environment
• Troubleshooted issues in Messaging
• Installed SSL, OMB certificate in application servers

Technical Lead at Cognizant Technology solution – INDIA (2008-11 – 2012-07)

American Multinational Pharmaceutical

• Autosys / SAS Application support
• Job setup and monitoring using Autosys tool
• Linux server administration
• Support monitoring tools Sites cope, Alarm point, NetIQ
• Modified packaging and deployment configuration scripts for new product deployments

Technical Lead at Cognizant Technology solution – INDIA (2008-04 – 2008-10)

Computer Peripherals Company

• Administration AIX Server

System Analyst at Cognizant Technology solution – INDIA (2008-01 – 2008-03)

Bank Domain

• Administration of CORONA Application software on IBM (AIX) Server

Associate Degree in Digital Electronics – University of Mumbai