Jayla Todd

Dynamic professional with 5+ years of customer service and front desk experience, complemented by a bachelor's degree in psychology. Demonstrates strong interpersonal, ethical, and communication skills essential for supporting patients and collaborating with multidisciplinary teams in a residential care setting.

Case Manager - Premiant, Inc. Healthcare Company - Austin, Texas

(2020-01 - 2022-12)

Exemplify outstanding customer service while building relationships with the clients and their guardians.

• Possess an understanding of HHSC rules and standards for the HCS program in the State of Texas.
• Possess referral source outreach skills and ability to promote company goodwill with placement coordinators, multiple constituencies, and outside survey agency staff, including seeking outside natural resource supports for caseload managed.
• Willingness to be on-call and respond to after-hours issues when needed.
• Working with individuals who have disabilities

Human Resources, Customer Service Rep - Omni base Services of Texas - Austin, Texas

(2021-08)

Involves clerical work, managing violation databases, enforcing compliance with court orders (especially for traffic tickets), and communicating with courts, attorneys, and the public to help resolve outstanding fines and missed court appearances, often requiring strong clerical, customer service, and basic computer skills, plus certifications like TLETS. Roles focus on administrative tasks within municipal court settings, handling data entry, processing payments, and maintaining records related to the FTA/FTP program

Bachelor of Science - Psychology - Grand Canyon University (2023-03 - 2026-03)