Senior Accounts Receivable Representative - Wheeler Clinic - Bristol, Connecticut
(2021-10)
- Resolved customer billing issues by researching and applying appropriate credit or debit adjustments.
- Processed incoming payments, applied them to the correct accounts, and issued receipts accordingly.
- Analyzed aging reports to identify delinquent accounts requiring follow-up action.
- Trained new staff members on Accounts Receivable procedures and policies.
Accounts Receivable Representative - Wheeler Clinic - Plainville, Connecticut
(2020-01 - 2021-10)
- Electronic submission of health insurance claims.
- Manually apply payments to client accounts.
- Effectively communicate inquiries with staff and clients, by phone or electronically.
Lead Customer Service Representative - Wheeler Clinic - New Britain, CT
(2019-07 - 2020-01)
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Trained new employees on company customer service policies and service level standards.
- Routinely prepared and evaluated reports for company metrics.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided detailed monthly departmental reports and updates to senior management.
Customer Service Representative - Wheeler Clinic - New Britain, CT
(2018-07 - 2019-07)
- Reviewed account and service histories to identify trends and issues with insurance/benefit information.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Worked with managers to develop service improvement initiatives for Quest Diagnostics.
