Jaylia Fogah

I am a motivated and reliable individual with a clear and logical mindset. I approach problem-solving with practicality and am committed to completing tasks efficiently. I have strong attention to detail, a willingness to learn, and the ability to adapt quickly in fast-paced environments while providing excellent service.

Collection Agent - TELEPERFORMANCE

(2026-01 - 2026-07)

• Communicated with customers regarding outstanding accounts and payments.
• Used active listening and professional communication to understand customer needs.
• Maintained accurate records of customer interactions and account information.
• Handled difficult conversations calmly and professionally.
• Worked toward meeting performance and customer service targets.

Customer Service Representative - SEA GARDEN BEACH RESORT

(2024-08 - 2025-10)

• Assisted customers with concerns, requests, and service needs in a polite and professional manner.
• Provided clear and accurate information to customers.
• Ensured customer satisfaction through excellent service.
• Handled customer concerns calmly and respectfully.
• Worked with team members to meet daily customer service goals.

Sales Associate - BASHCO

(2024-07 - 2024-08)

• Greeted and assisted customers with product selection and inquiries.
• Restocked shelves and assisted with inventory management.
• Ensured the store was clean, organized, and visually appealing.
• Provided excellent customer service and handled customer complaints professionally.
• Collaborated with team members to support daily operations.

SAINT JAMES HIGH SCHOOL (2020 - 2022)

MOUNT ALVERNIA HIGH SCHOOL (2023 - 2025)

CSEC - Caribbean Secondary Examination Council (CSEC)