Patient Account Representative at Northwell Billing, Centralized Billing Team (2024-10 – 2026-08)
- Optimized revenue cycle performance by monitoring physician practice activities, ensuring strict compliance with department policies, and maximizing collections.
- Collaborated with physicians and clinic administrators to streamline workflows, resolve operational bottlenecks, and drive sustainable financial growth.
- Analyzed third-party payer fee structures and reimbursement schedules while accurately managing cash payments, patient deposits, and refunds.
- Resolved complex billing disputes and provided actionable guidance to administrative, front desk, and clerical staff to reduce front-end coding errors.
- Coordinated clinical documentation requests between medical providers and insurers, facilitating timely appeals and reducing claim denial rates.
- Generated comprehensive billing reports to verify that all clinical charges were captured accurately and submitted within required insurance deadlines.
Medical Officer Manager at Thrive Medical, Osteopathic Pain Management (2021-02 – 2022-02)
- Managed daily front-desk operations, serving as the primary point of contact to greet patients, direct phone inquiries, and optimize the patient check-in experience.
- Coordinated cross-functional office activities to maximize administrative efficiency and ensure strict compliance with clinic policies and healthcare regulations.
- Maintained high-accuracy databases for personnel, financial, and confidential patient records, ensuring data integrity and seamless retrieval.
- Optimized provider schedules by managing complex appointment calendars and meeting timeliness to minimize patient wait times.
- Supervised bookkeeping and budgeting procedures, including the secure handling and weekly depositing of large-sum financial assets.
- Executed core administrative workflows, overseeing essential clerical operations including filing, faxing, and document management.
Head of Customer Retention at PetCare RX, Pet Pharmacy & Supplies (2018-05 – 2024-10)
- Analyzed retention and cancellation trends by creating advanced data spreadsheets, delivering actionable insights to improve customer lifetime value.
- Developed conflict-resolution protocols to expeditiously identify and resolve complex client issues within a high-volume, fast-paced call center environment.
- Tracked and categorized conversation outcomes, generating performance metrics to accurately measure and report retention percentages.
- Managed prescription authorization workflows, effectively coordinating with physicians and pharmacists to streamline approvals and denials.
Customer Service Representative at PetCare RX, Pet Pharmacy & Supplies (2018-05 – 2024-10)
- Delivered high-quality customer support, providing technical troubleshooting and strategic upselling to maximize satisfaction and loyalty.
- Maintained precise client records, documenting inquiries, resolving complaints, and escalating complex issues appropriately.
Receptionist at Mercedes Benz of Rockville Centre, Automotive Dealership (2015-03 – 2018-05)
- Managed a high-volume multi-line phone system, professionally screening calls and minimizing hold times to ensure an efficient, client-focused experience.
- Served as the primary point of contact, warmly greeting guests, determining the nature of their visit, and facilitating seamless introductions to the appropriate departments.
- Multitasked effectively in a fast-paced environment, balancing administrative duties while coordinating communication between customers, vendors, and internal teams.
- Addressed general client inquiries by providing accurate, up-to-date information regarding services, scheduling, and general operational policies.
