Personal Banker at Fifth Third Bank (2025-07 – Present)
- Ensure compliance with banking policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve branch goals and improve customer experience.
- Provide excellent customer service by identifying client needs and offering tailored financial solutions.
- Meet and exceed sales goals through proactive outreach, referrals, and in-branch engagement.
- Deliver personalized banking solutions, focusing on sales, customer service, and relationship building.
Operations Manager at Clean Cure (2021-01 – 2024-12)
- Supervised daily operations, logistics, inventory, and staffing across multiple service areas.
- Led and trained a team of 15+ employees, promoting professional growth and high performance.
- Ensured efficient use of resources to meet business goals and improve customer satisfaction.
- Monitored service quality and implemented process improvements.
Customer Service & Sales at La Marqueta Supermarket (2020-01 – 2022-12)
- Assisted customers with product inquiries, pricing, and store policies.
- Resolved complaints quickly and professionally, maintaining customer loyalty.
- Promoted additional products and services, contributing to increased sales.
- Maintained customer records and followed up to ensure satisfaction.
Technical Area Coordinator at Municipality of Quito (2010-01 – 2020-12)
- Directed planning and execution of technical and documentation projects.
- Supervised archival management processes and supported public service delivery.
- Provided technical advice and training on records and document management.
- Participated in strategic planning committees.
Nanny / Childcare Provider at Private Family (2022-01 – Present)
- Provide attentive and nurturing care for children in a safe, structured home environment.
- Plan and lead educational and recreational activities to support physical, emotional, and cognitive development.
- Teach Spanish as a second language through play, conversation, songs, and daily routines.
- Support early learning in literacy, numbers, and social-emotional skills.
- Maintain consistent communication with parents regarding schedules, progress, and needs.
- Manage daily routines including meals, hygiene, naps, and transportation.
