Billing Specialist at Atlantic City Electric Company (2014-05 – Present)
- Review and resolve open work queues for accurate customer invoicing.
- Identify and correct billing discrepancies and unbilled cycles.
- Collaborate with functional groups to resolve billing issues.
- Provide support for customer billing inquiries and maintain compliance.
- Communicate potential issues and impacts with team and management.
Service Associate at Atlantic City Electric Company (2019-11 – 2020-06)
- Assist customers with account inquiries and provide accurate information.
- Process billing and payment transactions efficiently.
- Coordinate with different departments to resolve customer issues.
- Maintain accurate records and manage documentation.
Customer Service Roadside Assistance at AAA (2019-06 – 2020-06)
- Dispatched emergency services to vehicles in distress, managing both local and out-of-state incidents.
- Processed credit card and member billing transactions, ensuring accurate documentation.
- Assisted members by breaking down locations and providing clear, detailed instructions.
- Operated ACD telephone systems and resolved roadside assistance complaints.
Customer Service Representative at Best Buy (2016-08 – 2018-03)
- Managed customer returns and escalated issues, ensuring customer satisfaction.
- Handled multiple cash transactions and store operations, including store closures.
- Processed online orders and supported the Store Pick-Up department, managing heavy lifting when necessary.
- Handled store pick-up orders, including lifting items over 50 lbs, demonstrating physical endurance and customer service.
- Recycled materials from the customer service area, contributing to store sustainability efforts.
- Processed online orders efficiently, ensuring timely fulfillment and customer satisfaction.
Watch Associate at Macy's (2013-09 – 2014-05)
- Greeted and assisted customers, providing a welcoming and helpful shopping experience.
- Managed fitting rooms, ensuring they were tidy and available for customer use.
- Promoted Macy's Credit Cards, consistently meeting or exceeding sales goals.
- Maintained sales goals daily, contributing to the overall success of the store.
Server/Bartender at Spare Rib Express/Kegler's Sports Bar (2012-09 – 2013-05)
- Served as a hostess, seating guests efficiently and ensuring a pleasant dining experience.
- Worked as a server in both the restaurant and bar areas, providing high-quality customer service.
- Handled cashier duties, processing credit/debit transactions and managing cash with accuracy.
- Achieved ABC Certification in the State of Delaware, demonstrating expertise in alcohol service.
Tax Associate at R.E. Williams Tax Accountants Inc. (2012-01 – 2012-05)
- Inputted current and previous tax returns, ensuring accuracy and compliance with tax regulations.
- Scheduled clients for tax consultations, managing time effectively to meet client needs.
- Assisted returning customers with tax preparations, providing a seamless service experience.
- Managed data entry for tax returns and scheduled client consultations, ensuring timely tax preparation services.
Real Estate Scheduler at Eshowings (2010-01 – 2010-06)
- Scheduled appointments for realtors across five states, supporting over 500 real estate showings.
- Served as Senior Operator, scheduling appointments for realtors across five states for client showings.
- Coordinated schedules effectively, ensuring minimal conflicts and maximizing realtor efficiency.
Retail Associate at Yankee Candle (2009-11 – 2010-01)
- Provided sales support, handled cashier duties, and maintained store inventory.
- Worked as a sales associate, helping customers select products and providing product knowledge.
- Managed cashier duties, stocking shelves, and handling shipments, contributing to store operations.
Dispatcher at Appletree Answering Service (2009-03 – 2009-08)
- Operated phone lines, took messages, and dispatched service requests to appropriate departments.
- Answered phones and took messages for various clients.
- Coordinated service responses and managed dispatch operations.
- Provided timely and accurate information to clients and service teams.
- Ensured effective communication between clients and service providers.
- Managed call logs and maintained accurate records.
Collections Associate at Simms Associate (2009-02 – 2009-04)
- Contacted debtors to collect outstanding payments.
- Negotiated payment plans and managed account collections.
- Maintained detailed records of collection activities.
- Ensured compliance with collection regulations and company policies.
- Provided customer service and resolved account disputes.
Scheduler at RainSoft (2008-11 – 2009-02)
- Scheduled appointments and emergency work for field technicians.
- Managed client communication and appointment bookings.
- Coordinated repair and service schedules efficiently.
- Sold and repaired water systems, meeting customer needs.
- Provided administrative support to the scheduling team.
Receptionist at Multiple Alternative Program (2007-01 – 2007-05)
- Managed front desk operations, including answering phones and scheduling appointments.
- Assisted students and staff in a non-traditional school setting.
- Maintained accurate records and performed administrative tasks.
- Provided a welcoming environment for visitors and students.
- Supported educational initiatives and school activities.
