Jazmine Porter

Results-driven operations, workforce, and administrative professional with 10+ years of experience supporting high-volume environments through workforce coordination, scheduling, recruiting, onboarding, payroll verification, documentation management, and cross-functional communication. Proven success leading teams of up to 30 employees per shift, managing labor utilization for approximately 80 employees, supporting large-scale hiring initiatives of 200+ employees, and maintaining operational efficiency in fast-paced, time-sensitive environments. Promoted twice based on leadership performance, operational excellence, and ability to drive team success.

Ramp Operations Manager - GAT Airline Ground Support - Dallas, TX

(2025-04 - 2025-10)

• Managed daily operational activities supporting approximately 27 flights per day while leading teams of 25–30 employees per shift.
• Monitored labor utilization, attendance, scheduling, and workforce reporting for approximately 80 employees.
• Coordinated staffing assignments and quarterly workforce schedules based on operational demand.
• Performed weekly payroll verification and timecard audits, ensuring accurate reporting of hours worked, meal periods, attendance, and overtime.
• Prepared and maintained weekly equipment inspection, utilization, and compliance reports.
• Developed and submitted monthly performance and compliance evaluations for ramp agents and supervisors, assessing adherence to operational procedures, safety requirements, and performance expectations.
• Conducted coaching and corrective action discussions to reinforce operational standards, workplace safety, and team accountability.
• Supported onboarding, training, and workforce development initiatives.

Customer Service Supervisor - GAT Airline Ground Support - Dallas, TX

(2024-06 - 2025-04)

• Supervised 7–12 customer service employees per shift while supporting daily airport operations.
• Coordinated operations supporting approximately 10 flights per day in a high-volume environment.
• Assisted hundreds of passengers daily with ticketing, baggage services, flight information, and gate operations.
• Conducted onboarding and training for groups of up to 10 new hires at a time.
• Administered pre-employment drug testing and onboarding processes.
• Participated in a large-scale hiring initiative supporting onboarding of approximately 200 employees.
• Implemented employee engagement and attendance incentive initiatives to improve workforce participation and morale.
• Served as liaison between frontline employees, management, and operational departments.

Customer Service Agent / Operations Support - GAT Airline Ground Support - Dallas, TX

(2023-07 - 2024-06)

• Coordinated cargo and catering logistics for inbound and outbound flights, ensuring operational readiness and compliance with departure schedules.
• Maintained communication between pilots, vendors, operations teams, and service providers to support on-time departures.
• Tracked flight arrivals, monitored operational timelines, and prepared daily reports supporting airport operations.
• Assisted passengers with ticketing, baggage handling, and gate services in a high-volume environment.
• Demonstrated strong performance resulting in promotion to supervisory leadership.

Licensed Esthetician / Business Owner - Jazzed by Jazzy

(2019-05)

• Operate and manage an independent service-based business, overseeing scheduling, customer relations, inventory management, vendor coordination, and financial tracking.
• Maintain client records, process payments, manage appointments, and ensure compliance with licensing and sanitation requirements.
• Develop customer retention strategies and service processes to enhance client experience and repeat business.

Youth Program Assistant - Boys & Girls Club

(2024-01 - 2024-05)

• Supported daily youth programming, activity coordination, documentation, and program operations.

Customer Support Representative - Etech Global Services

(2018-01 - 2018-11)

• Provided customer support through phone, chat, and email while maintaining accurate documentation and records.

High School Diploma - New Beginnings Christian Academy

Esthetics Program - Esthetics - Aveda Institute