School Bus Driver at Bethlehem Area School District (2021-08 – Present)
- Transport children and other passengers to and from school
- Obey all traffic laws
- Maintain a clean and mechanically sound bus at all times
- Ensure the safety of all students
- Assist students with getting on and off the bus as needed
- Discipline children as needed to maintain a safe environment
- Perform inspections of the bus before and after each route
- Attend safety meetings as required
Selector at Aldi distribution (2019-01 – Present)
- Performs all assigned tasks accurately, efficiently, and within company policy and procedures
- Makes accurate and efficient product order selection and receiving based on store demands and product handling guidelines
- Performs general cleaning duties to achieve warehouse appearance standards and safety requirements
- Operates equipment, such as an electric ride-on pallet jack, according to safety guidelines
Customer Service Representative at RCN Telecom (2018-09 – 2019-01)
- Assisted new and existing customers establish and maintain services
- Educated them on the benefits of all the different services that were available
- Provided technical support to customers that we're experiencing any service problems
- Provided step by step guidance till Any and every issue was resolved
- Dispatched technicians to install new service as well as fix services issues
Optician/Receptionist at Pearle Vision (2017-07 – 2018-09)
- Interpretation of prescriptions written by ophthalmologists and optometrists
- Collection of eye measurements including corneal width and thickness
- Helping clients select eyeglass and lens treatments including tints and coatings
- Creating work orders for lab technicians to ensure delivery of the proper lenses
- Adjusting eyeglasses to ensure a proper fit
- Repairing broken frames
- Educating clients on proper eyeglass and contact lens care
- Keeping track of orders, prescriptions, and inventory
Customer Service Representative / Floor Supervisor at Synchronoss Technologies (2013-10 – 2015-11)
- Effectively managed a high volume of inbound customer calls
- Addressed and resolved customer product complaints in the most empathetic and most professional way possible
- Gathered and verified customer information for validation purposes
- Managed customer calls accurately in a fast paced call center environment Proficient in many systems; able to multi task and transition between systems
- trained new employees
- helped manage my team and made sure they remained on task and performed exceptionally
- worked for a third party At&t company who specialized in sales for home and mobile services
Server at Emeril's Italian Table (2012-07 – 2013-10)
- Executed daily production lists and goals
- Kept all areas stocked and clean
- Guided my guests through all menus to help them make a selection
- Skillfully promoted items and weekly specials to boost sales
- Developed and maintained positive working relationships with others to reach business goals
- utilized my excellent customer service and problem solving skills to defuse any irate situation
