Customer Service Quality Assurance Manager at Nera Thailand (2026-01 – Present)
- Lead quality assurance operations by auditing calls, chats, and emails against standardized QA scorecards and service benchmarks.
- Provide structured feedback to customer service representatives, identifying performance gaps to support ongoing skill improvement.
- Track and analyze recurring compliance trends and operational issues to guide training initiatives and SOP updates.
- Oversee agent onboarding and training programs to ensure alignment with quality standards, call handling expectations, and service best practices.
Customer Experience Specialist at Global iGaming & Tech Operator Thailand (2025-01 – Present)
- Served as a primary point of contact for customer inquiries, escalations, and personalized support across multiple channels.
- Reviewed customer feedback, CSAT signals, and sentiment trends to identify friction points and recommend service improvements.
- Worked with operations, sales, and product teams to resolve recurring bottlenecks and improve the customer journey.
Call Center Representative at Trust Apollo Thailand (2025-01 – 2025-12)
- Handled high-volume inbound and outbound customer interactions across phone, chat, and email with a professional and efficient approach.
- Resolved account issues, service requests, and customer queries at first contact to maximize First Contact Resolution (FCR).
- Documented interactions accurately in CRM systems while following scripts, SOPs, and privacy guidelines.
Customer Experience & Fulfillment Coordinator at Stashworks Warehouse Singapore (2024-01 – 2025-12)
- Managed customer support via chat, email, and phone for order tracking, returns, and delivery updates.
- Resolved customer complaints efficiently while optimizing internal record keeping and follow-up processes.
- Delivered calm, resolution-focused service during high-pressure and high-volume scenarios.
Logistics Operations Manager (Import/Export Services) at Clipper Logistics Myanmar (2021-01 – 2024-12)
- Managed supply chain and delivery coordination across import and export routes.
- Oversaw warehouse and inventory management, cost control, and efficiency tracking.
- Handled vendor and transport communication, technical problem solving, and process improvement.
Manager of Business Development and Sales at Leisure Life Property Myanmar (2019-01 – 2020-12)
- Driven client acquisition and relationship building through targeted property marketing and lead generation.
- Executed sales strategies, market research, competitor analysis, contract negotiations, and deal closing.
- Managed team coordination and performance tracking while ensuring compliance with local property laws and rental trends.
CEO & Co-Founder at Get Up & Go Travel Myanmar (2015-01 – 2019-12)
- Directed overall business strategy, trip planning, customer service operations, and budget allocation.
- Spearheaded multi-channel marketing campaigns and online promotional strategies to grow brand presence.
- Managed vendor relationships, booking logistics, team leadership, and high-level business development.
