Jazz Bright

Detail-oriented housing and case management professional with 5+ years of experience supporting affordable housing programs, Housing Choice Voucher (HCV) participants, housing stabilization, compliance, and program operations. Experienced coordinating with property owners, housing agencies, and multidisciplinary teams while maintaining accurate documentation, analyzing program requirements, and managing high-volume caseloads. Proficient in Microsoft Excel, QuickBase, HTH, and Microsoft 365.

Passionate about improving affordable housing programs through strong client service, data accuracy, and operational excellence.

PERMANENT SUPPORTIVE HOUSING CASE MANAGER - Open Arms - Washington, D.C.

(2022-06)

Oversee housing navigation and stabilization for 19 families which is approximately 57 clients, guiding clients from intake through long term placement under the Housing ChoiceVoucher program.

• Consistently exceed organizational productivity expectations by supporting performance levels between 85% to 95% while managing competing priorities.
• Facilitate housing placements by connecting clients with rental units, transitional programs, and supportive housing resources to achieve stable living outcomes.
• Maintain full compliance with program requirements by completing all case documentation within 48 hours, supporting audit readiness and regulatory standards.
• Utilize HTH and Quickbase systems to track case activity, keep exact records and support reporting requirements across program operations.
• Coordinate with internal teams and external partners to deliver integrated services including financial assistance, mental health resources and employment referrals.
• Assist in onboarding and training new staff by sharing process knowledge, documentation standards, and system usage.
• Provide coverage for added caseloads when needed while supporting service quality and documentation accuracy.

SOCIAL WORK INTERN - My 4 Seasons Counseling

(2025-11 - 2026-05)

• Conducted client sessions under clinical supervision, providing structured support, engagement, and therapeutic interventions.
• Assisted with intake processes and completed biopsychosocial assessments by gathering client history, needs, and psychosocial factors.
• Supported the development and implementation of individualized treatment plans in collaboration with clinical staff.
• Maintained extensive case filing responsibilities, ensuring all client records, assessments, and documentation were accurately completed and organized.
• Participated in interdisciplinary case discussions to review client progress, identify barriers, and adjust intervention strategies.
• Documented session notes, client interactions, and service outcomes in a timely manner while maintaining confidentiality and compliance standards.
• Supported continuity of care through accurate recordkeeping, follow-up coordination, and scheduling assistance.
• Demonstrated professionalism, discretion, and ethical responsibility when managing sensitive client information in a clinical setting.

SOCIAL WORK INTERN - Serenity Outpatient

(2024-05 - 2024-11)

Helped in outpatient substance use treatment services through client interaction, documentation, and coordination of care activities.

• Maintained organized client records to support program requirements and reporting accuracy.
• Collaborated with care teams to support service delivery and monitor client progress.

CASE MANAGER - Center of Children, Inc. - La Plata, MD

(2020-06 - 2021-08)

• Delivered structured support to individuals, families, and caregivers by implementing behavior management strategies and intervention techniques.
• Designed individualized Behavior Support Plans aligned with assessments and client needs to improve behavioral outcomes.
• Participated in case conferences and interdisciplinary team meetings to evaluate client progress and adjust care strategies.
• Maintained accurate documentation of client interactions and service outcomes to support compliance and continuity of care.

MASTER OF SOCIAL WORK - Walden University (2023-08 - 2026-05)

BACHELOR OF SCIENCE - Psychology - Chowan University (2016-08 - 2020-05)