PERMANENT SUPPORTIVE HOUSING CASE MANAGER - Open Arms - Washington, D.C.
(2022-06)
Oversee housing navigation and stabilization for 19 families which is approximately 57 clients, guiding clients from intake through long term placement under the Housing ChoiceVoucher program.
- Consistently exceed organizational productivity expectations by supporting performance levels between 85% to 95% while managing competing priorities.
- Facilitate housing placements by connecting clients with rental units, transitional programs, and supportive housing resources to achieve stable living outcomes.
- Maintain full compliance with program requirements by completing all case documentation within 48 hours, supporting audit readiness and regulatory standards.
- Utilize HTH and Quickbase systems to track case activity, keep exact records and support reporting requirements across program operations.
- Coordinate with internal teams and external partners to deliver integrated services including financial assistance, mental health resources and employment referrals.
- Assist in onboarding and training new staff by sharing process knowledge, documentation standards, and system usage.
- Provide coverage for added caseloads when needed while supporting service quality and documentation accuracy.
SOCIAL WORK INTERN - My 4 Seasons Counseling
(2025-11 - 2026-05)
- Conducted client sessions under clinical supervision, providing structured support, engagement, and therapeutic interventions.
- Assisted with intake processes and completed biopsychosocial assessments by gathering client history, needs, and psychosocial factors.
- Supported the development and implementation of individualized treatment plans in collaboration with clinical staff.
- Maintained extensive case filing responsibilities, ensuring all client records, assessments, and documentation were accurately completed and organized.
- Participated in interdisciplinary case discussions to review client progress, identify barriers, and adjust intervention strategies.
- Documented session notes, client interactions, and service outcomes in a timely manner while maintaining confidentiality and compliance standards.
- Supported continuity of care through accurate recordkeeping, follow-up coordination, and scheduling assistance.
- Demonstrated professionalism, discretion, and ethical responsibility when managing sensitive client information in a clinical setting.
SOCIAL WORK INTERN - Serenity Outpatient
(2024-05 - 2024-11)
Helped in outpatient substance use treatment services through client interaction, documentation, and coordination of care activities.
- Maintained organized client records to support program requirements and reporting accuracy.
- Collaborated with care teams to support service delivery and monitor client progress.
CASE MANAGER - Center of Children, Inc. - La Plata, MD
(2020-06 - 2021-08)
- Delivered structured support to individuals, families, and caregivers by implementing behavior management strategies and intervention techniques.
- Designed individualized Behavior Support Plans aligned with assessments and client needs to improve behavioral outcomes.
- Participated in case conferences and interdisciplinary team meetings to evaluate client progress and adjust care strategies.
- Maintained accurate documentation of client interactions and service outcomes to support compliance and continuity of care.
