Jean D Francois

I am a results-driven Solutions Consultant with over 10 years of experience in SaaS pre-sales, technical consulting, and enterprise client engagement. My background spans customer experience, data, analytics, personalization, AI, and digital transformation, with experience advising enterprise organizations across complex SaaS and MarTech environments, including Adobe Experience Cloud.

Solutions Consultant - Adobe Inc.

(2021-10 - 2026-08)

Partnered with enterprise organizations to solve complex customer experience, data, marketing, and digital transformation challenges using Adobe Experience Cloud.

• Led technical discovery, solution strategy, demonstrations, and executive presentations throughout complex enterprise sales cycles.
• Translated business requirements into scalable solution architectures spanning customer data, analytics, personalization, journey orchestration, content, and AI.
• Partnered with Account Directors, architects, product teams, and customer stakeholders to develop compelling technical and business value propositions.
• Advised executives and technical teams on digital experience strategy, industry best practices, and emerging technologies.
• Supported opportunities across multiple industries, connecting technology investments to measurable business outcomes including customer acquisition, engagement, operational efficiency, and revenue growth.

Solutions Consultant - Zendesk

(2021-02 - 2021-10)

Delivered technical discovery, solution demonstrations, and consultative guidance for Commercial and Mid-Market customers evaluating Zendesk's customer experience platform.

• Translated customer requirements into tailored solution recommendations and demonstrations.
• Presented technical concepts and business value to both technical and executive audiences.
• Partnered with sales teams throughout the pre-sales cycle to address technical requirements and advance opportunities.

Technical Account Manager - Yardi

(2018-03 - 2021-02)

Managed technical relationships with SaaS customers, combining solution consulting, implementation guidance, technical troubleshooting, and strategic account management.

• Advised customers on software configuration and customization based on business requirements.
• Led technical problem-solving across implementation and post-deployment environments.
• Conducted business reviews, solution recommendations, and technical consultations with customers.
• Partnered cross-functionally across sales, implementation, support, and development to drive adoption and customer success.

Technical Support Analyst - Elsevier

(2017-04 - 2018-02)

Production Coordinator - Elsevier

(2013-11 - 2017-04)

Bachelor of Arts - Valdosta State University (2005 - 2010)