Healthcare & Pharmaceutical Sales Professional
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Dynamic and highly motivated Healthcare Professional with a unique fusion of hands-on clinical experience at a major healthcare network (Optum). Possesses deep insider knowledge of medical practice workflows, electronic health records, provider preferences, and medication/treatment protocols. Expert at navigating complex clinical environments, building strong rapport with physicians.
Eager to leverage clinical credibility and relationship-selling skills to drive territory growth in a pharmaceutical sales role.
Certified Medical Assistant - OPTUM MEDICAL CARE - Jefferson Valley, NY
(2023-01)
Leveraged clinical expertise to support multidisciplinary medical teams, gaining insider knowledge of physician prescribing habits, clinical decision making, and daily practice workflows. Served as a trusted liaison between providers, patients, and healthcare executives, translating complex medical data, treatments, and medication protocols into accessible, clear information. Managed high visibility patient care environments, optimizing clinic efficiency and building strong, professional rapport with physicians and clinical decision-makers.
Centralized Scheduler - OPTUM MEDICAL CARE - Jefferson Valley, NY
(2020-03 - 2023-01)
Strategic hub coordinator for territory wide patient routing, managing complex scheduling parameters across dozens of providers, specialties, and clinical locations. Successfully balanced provider preferences, clinical urgency, and operational metrics while managing a high volume of inbound/outbound communications. Maintained meticulous records in Epic/NextGen EHR to ensure seamless, compliant data sharing across the regional network.
Practice Support Specialist - OPTUM MEDICAL CARE - Jefferson Valley, NY
(2018-11 - 2020-03)
Acted as the primary corporate and clinical touchpoint for insurance navigation, authorization processes, and medical billing resolutions. Built deep expertise in navigating healthcare payer landscapes, deductible structures, and benefits coordination—critical knowledge for helping providers overcome pharmaceutical access barriers.
Membership Advisor / Sales Specialist - EQUINOX FITNESS CLUB - Scarsdale, NY
(2017-10 - 2018-10)
Drove pipeline growth through aggressive lead generation, cold outreach, personal networking, and strategic presentations to high-net-worth prospects. Consistently achieved and exceeded monthly revenue and acquisition quotas by utilizing a consultative, needs-assessment sales methodology. Perfected the art of closing high value contracts by demonstrating clear ROI and tailoring corporate value propositions to individual client profiles.
Customer Service Representative - ALLSTATE INSURANCE - Thornwood, NY
(2016-06 - 2017-05)
Advanced a robust book of business by executing active listening techniques to cross sell and upsell solution driven insurance policies.
Customer Service Representative - EQUINOX FITNESS CLUB - Scarsdale, NY
(2008-01 - 2013-02)
Cultivated premium brand loyalty and client retention through high touch customer engagement and personalized account management.
Certified Medical Assistant (CMA) - Putnam Northern Westchester BOCES (2023)
General Ultrasound Technician Certification - St. John's Hospital: Allied Medical Professions (2007)
Associate of Arts (A.A.) - Liberal Arts - Westchester Community College (2000)
