EMT FTO at AMR/GMR (2021-07 – Present)
- Expertly assess patient needs, ensuring swift and accurate interventions.
- Collaborate with multiple teams, utilizing diverse communication platforms for efficient care coordination.
- Exhibit superior performance, surpassing job expectations in efficiency, clinical aptitude, documentation, and customer service.
- Introducing new software and reinforcing excising standards.
- Recognized for patient care and service satisfaction.
- Effectively train new EMTs, fostering a supportive learning environment and high standard of care.
- Mentored EMT newcomers, advancing their skills for superior patient care.
Wait Staff at Surf Rider Atb (2013-04 – 2016-05)
- Delivered exceptional service as part of the wait staff at Surf Rider Atb, ensuring customer satisfaction.
- Thrived in a high-pressure, fast-paced environment, demonstrating resilience and adaptability.
- Collaborated effectively with team members to enhance work efficiency.
- Adhered to health guidelines, ensuring safe and enjoyable dining experiences for customers.
- Managed customer interactions adeptly, contributing to an increase in dining satisfaction.
Admissions Coordinator at Consulate Healthcare (2017-01 – 2017-04)
- Coordinated customer service needs providing comprehensive tours and empathetic bereavement counseling.
- Guided clients through advanced directives, ensuring clarity and understanding.
- Utilized assessment tools for optimal patient placement and continuity of care.
- Managed insurance authorizations and coding inputs, expediting and enhancing efficient turn arounds.
- Maintained and updated patient records, ensuring accuracy and compliance.
- Ensured accurate patient record-keeping, meeting all compliance standards.
- Onsite rover to ensure patient safety and boost morale.
Administrative Assistant, Recreational Coordinator at Hilton Plaza (2016-01 – 2016-05)
- Implemented certified individualized service plans, ensuring precise coordination with affiliates.
- Boosted department efficiency by optimizing patient chart preparation in both digital and paper forms.
- Devised and introduced low-impact fitness programs, enhancing resident health and stress management.
- Improved resident cooperation by involving them in council duties and reintroducing hobbies.
- Utilized mental health and nutrition training to develop personalized care plans, enhancing resident outcomes.
- Enhanced resident engagement by integrating them into council duties.
- Leveraged mental health expertise to devise care plans, improving resident outcomes.
Waitstaff at James River Fishing Pier (2006-06 – 2013-05)
- Guided and trained 60+ team members in daily operations. Provided mentorship to over 60 staff, fostering a collaborative environment.
- Handled daily financial transactions exceeding thousands of dollars.
- Served as a trusted and reliable team member.
- Demonstrated proficiency in server and host duties and responsibilities.
- Efficiently managed team workflow, boosting service speed and customer satisfaction.
- Oversaw financial operations with precision, managing transactions daily.
- Mentored staff to develop strong service skills, enhancing team performance.
Operations Specialist at U.S. Navy (2003-09 – 2008-08)
- Earned NEC specialty certification and Surface Warfare qualification, demonstrating expertise.
- Commanded tactical air operations supervisor.
- Coordinated junior PT with a collaborative approach, fostering team development.
- Participated in Electronic Warfare special operations, showcasing innovative tools with superior tactical outcome.
- Contributed to mission success through effective operations management, driving impactful results.
- Led tactical air ops, boosting efficiency & safety in high-stakes environments, certified in Surface Warfare.
- Managed communications tech for air operations, ensuring seamless mission coordination and operational success.
- Ensured operational integrity of sophisticated naval communications equipment, upholding stringent standards.
- Implemented troubleshooting flowsheet for communication protocols, optimizing mission success.
- Monitored equipment calibration, collaborating with other divisional members ensuring peak performance during operations.
