Jeanette Guzman

A highly effective Bilingual Administrative Support Professional who meets challenges head-on and creates positive impact. Committed to superior customer service and poised in interactions with individuals at all levels. An energetic and goal-focused individual with the proven ability to set a strategic direction to achieve outstanding results in a rapidly changing business environment.

Loan Services at Texas Car Title & Payday Loan Services (2023-04 – 2026-09)

• Make new and renew loan applications for customers
• Take payments over the phone or in person
• Fax, Copy and scan information
• Make Sales calls to former customers
• Call customers that inquired or made an application online
• Make courtesy calls to customers
• Make bank runs/deposit money at the bank
• Count the Pedi cash

Receptionist at Sterling McCall Honda (2021-06 – 2022-01)

• Answer Multi lines and transfer accordingly
• Customer Service
• Make temporary plates for Sales
• Sent out packages through FEDEX and UPS
• Program Keys for used and new vehicles
• Make Addendums for new vehicles
• Scan driver license for customers
• Call/Email customers once plates arrive at the dealership
• Assist Administrative Assistant with deals

Direct Care at BCFS Health and Human Services (2018-05 – 2018-09)

My group steadily consisted of 7-8 children. I was responsible in making sure they acquired positive social skills, monitored there play performance and ways of interaction with other peers, as well as, but not limited to personal hygiene.

• Preventing incarceration before and after institutionalization
• Getting adjudicated youth back in school
• Helping offenders find and keep employment

Receptionist at Southwest Shipyard (2017-09 – 2018-01)

• Answer multiple lines and transfer accordingly
• Assist with ordering office supplies
• Scheduling appointments for managers
• General Office Procedures (filing, faxing, scheduling)
• Stock kitchen supplies
• Assist payroll by organizing timecards in order
• Scan documents for Managers
• Sent out packages through Fed Ex or UPS
• Greet Customers

Administrative Assistant at JLM Logistics, Inc. (2015-03 – 2017-04)

• Answer multiple lines and transfer accordingly
• Review and confirm all invoice charges are correct, process and bill out to customers while engaging in communication with them for any questions or concerns they have. Providing supporting documentation for the billable charges.
• Verify we receive all proper documentation from drivers, such as but not limited to Bill of Ladings, Proof of Delivers, Waiting Time Forms. Taking proper course of action to prevent repetitive errors.
• Process Previous Employment Verifications
• Ensure all driver's qualification profile is complete, accurate and up to date (CDL, Medical Card, etc.)
• Review all Chassis Charges and verifying usage. Paying Chassis Invoices.

Direct Care at BCFS Health and Human Services (2013-05 – 2014-07)

My group steadily consisted of 7-8 children. I was responsible in making sure they acquired positive social skills, monitored there play performance and ways of interaction with other peers, as well as, but not limited to personal hygiene.

• Preventing incarceration before and after institutionalization
• Getting adjudicated youth back in school
• Helping offenders find and keep employment

High School Diploma – Galena Park High School (1997 – 2001)

Associates of Arts Degree in General Studies – San Jacinto College North (2001 – 2019)