Resource Room Specialist/Greeter, Customer Service Representative at AARP (SCSEP) program (2018-07 – Present)
- Interact with customers in a friendly manner, listen to customers request, offer help and find solutions for customer needs
- Educate customers on the services that Work Force Solutions offers and how customers can benefit from our resources.
- Help customers use the office equipment such as fax, copiers, scanners, computers and help customers set up e-mail accounts; as well as providing navigation guidance in our Work in Texas website.
- Maintain the resource room clean and assure all printers and fax machines are always stock up.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Sales Associate, Retail Salesperson at Wolverine (2010-01 – 2017-12)
- Greet customers and ascertain what each customer wants or needs.
- Recommend, selected, and help locate or obtain merchandise based on customer needs and desires in the children's department.
- Compute sales prices, total purchases, and receive and process cash or credit payments.
- Answer questions regarding the store and its merchandise.
- Always maintain a clean and professional environment, by cleaning the isles, assuring all the merchandise was stocked up neatly.
Receptionist/Data Entry Clerk, Receptionists and Information Clerk at Community Mental Health Council (2001-10 – 2009-09)
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate office machines, such as photocopiers and scanners, facsimile machines voice mail systems and personal computers.
- Answer telephones, direct calls and take messages. Maintain and update filing, inventory mailing, and database systems either manually or using a computer.
- Schedule appointments and maintain and update appointment calendars.
- Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
