Jeanette Taylor

Organized and detail-oriented Health Information Specialist with over 5 years of experience in medical records management and HIPAA compliance. Proven ability to accurately process high-volume requests, maintain patient confidentiality, and utilize EHR systems effectively. Eager to leverage strong data entry, quality assurance, and communication skills in an entry-level Remote Data Entry Clerk role at Remote Career, contributing to a professional and efficient work environment.

Health Information Specialist – Release of Information - Ciox Health/Datavant - Melbourne

(2018-10)

• Processed and fulfilled medical record requests from patients, physicians, attorneys, insurance companies, and government agencies in strict adherence to HIPAA and organizational policies.
• Reviewed authorizations and legal documentation to verify validity and ensure compliance before releasing protected health information (PHI).
• Maintained exceptional accuracy and confidentiality while managing high-volume requests and sensitive patient data.
• Leveraged Electronic Health Record (EHR) systems to retrieve, review, and distribute medical records within mandated turnaround times.
• Communicated effectively with patients and requestors regarding request status, associated fees, and processing timelines.
• Conducted quality assurance reviews to guarantee the completeness and accuracy of all released information.
• Collaborated with clinical staff, providers, and administrative teams to resolve documentation discrepancies and expedite request fulfillment.
• Documented all release activities meticulously and maintained detailed audit trails to ensure regulatory compliance.
• Assisted in the onboarding and training of new staff members on Release of Information (ROI) procedures, privacy standards, and workflow best practices.
• Successfully processed thousands of medical record requests, achieving a high level of accuracy and compliance.
• Consistently met or exceeded departmental turnaround time goals for request fulfillment.
• Maintained strong quality assurance scores, demonstrating minimal release errors.
• Contributed to improved workflow efficiency by assisting in the onboarding and training of team members.
• Received recognition for outstanding customer service and unwavering commitment to patient privacy.

Intake Coordinator - Insurance - Evicore Healthcare - Melbourne

(2016-05 - 2018-04)

• Processed prior authorization requests originating from physician offices, imaging facilities, and health plans.
• Analyzed patient information to assess against established insurance criteria for prior authorization processing.
• Documented patient care details, diagnoses, and updated patient chart notes in accordance with condition and medication administration protocols.
• Ensured patients and clients clearly understood claim status in detail, aligned with health plan guidelines.
• Directed inbound calls to the appropriate departments for specialized resolution and handling as needed.

Associate Degree in Science - Paralegal Studies - Everest

CNA Certification - CNA - Harris Casel