Jeanne Marie Schnepp

MBA-prepared healthcare operations and project professional with 10+ years of experience supporting and leading cross-functional clinical, operational, and system initiatives within hospital environments. Skilled in planning, managing, and coordinating projects from initiation through execution, including scope definition, workflow design, timeline tracking, and performance monitoring. Proven ability to collaborate with clinical, IT, and administrative stakeholders to implement system-wide improvements, optimize workflows, and support clinical system integration.

Experienced in P&L management, workforce operations, and data-driven performance improvement.

Operations & Project Coordination Lead (Administrative Assistant – Operations & Strategy) - Good Samaritan University Hospital

(2021-10)

• Plan, manage, and coordinate multiple concurrent operational and project initiatives, ensuring alignment with scope, timelines, deliverables, and organizational objectives through structured workflow design, execution tracking, and performance monitoring
• Prepare and present KPI dashboards, project status reports, and executive-level updates to support leadership decision-making and performance tracking
• Recognized in Catholic Health system-wide newsletter for enhancing hospitality services and improving patient experience across multiple facilities
• Manage P&L and departmental budget (~$3M), including forecasting, expense tracking, variance analysis, and cost containment initiatives
• Conduct price analysis and vendor evaluations to support procurement decisions and improve cost efficiency
• Supervise staff and oversee end-to-end workforce operations including hiring, onboarding, scheduling, payroll processing, and performance management
• Lead training and onboarding for staff on workflows, systems, and operational procedures to support consistency and compliance
• Utilize Power Query and Pivot Tables to automate reporting, improve data accuracy, and support operational decision-making
• Collaborate with vendors and internal teams to resolve operational issues and support successful project execution
• Partner with leadership to identify process improvement opportunities and support data-driven operational enhancements

Dietetic Assistant - Good Samaritan University Hospital

(2018-11 - 2021-10)

• Coordinated patient dietary operations in a fast-paced hospital environment, ensuring accurate diet order management and timely communication with nursing and clinical teams
• Utilized EPIC to document, track, and report patient diet orders and clinical dietary requirements
• Communicated directly with patients regarding dietary needs, restrictions, and meal coordination to support patient care and satisfaction
• Supported clinical workflow continuity through accurate documentation and cross-department communication
• Tracked operational and billing-related dietary expenditures to support cost control and service efficiency

Supervisor / Chef - Good Samaritan Nursing Home

(2018-06 - 2018-11)

• Supervised, trained, and evaluated staff to ensure compliance with healthcare regulations, safety standards, and quality expectations
• Oversaw preparation and delivery of meals for approximately 100 residents, ensuring dietary compliance, quality standards, and timely service

Dietary Aide

(2012-08 - 2018-06)

• Supported patient care operations through dietary services in compliance with clinical, safety, and regulatory standards

MBA - Business Administration - New York Institute of Technology Old Westbury, NY

BPS - Hospitality Management - New York Institute of Technology