Jeb Rousseau

Technically skilled and customer-focused professional with 20+ years of experience in Customer Service, Technician/Installer and Customer interaction from many fields including in home service with multiple cable companies and now smart homes due to relocating a few times to help family and a change of scenery. Working with customers remotely to help find parts and troubleshooting problems with their devices among other things. I am proficient in parts sourcing, sales, and customer education.

Started working on cars and trucks as a teenager, worked in several small shops. Transitioned to motorcycles but have never left the car and truck world as I am always going to be a gearhead. Certified in Harley-Davidson and Ducati motorcycles, with a strong foundation in both vintage and modern models but my professional career has always been tech oriented and customer satisfaction and sales and installation has been what I have been doing for 20+ years now.

Technology networking and customer interaction in home, in person and loyalty based experience has always been my strong suit.

Home Security Specialist / Installer - Safe Haven Security

(2023-11)

• Conduct in-home safety assessments and recommend tailored security solutions.
• Install, program, and test smart home systems including alarms, cameras, and mobile app integration.
• Provide technical support and training for customers to operate systems confidently.

Motorcycle Parts & Technical Support Technician - J&P Cycles

(2018-04 - 2022-05)

• Guided customers through parts selection, order placement, and technical troubleshooting via phone and chat.
• Assisted internal team members in parts research and motorcycle model identification.
• Managed technician support channels including email, phone, and live chat.
• Provided detailed documentation and customer education for common motorcycle issues.

Cable Technician - Spectrum Cable Services

(2014-01 - 2017-10)

• Installed and serviced cable, internet, and home networking systems for residential and commercial clients.
• Troubleshot complex connectivity and signal issues using diagnostic equipment.
• Trained customers on mobile apps and service features including online account tools and video monitoring.
• Maintained vehicle equipment, tools, and service readiness.

Senior Cable Technician / Hybrid Tech - Cox Communications

(2007-08 - 2013-05)

• Handled advanced troubleshooting and repairs across home and multi-site network issues.
• Supervised and trained a team of 10 technicians; performed quality control and escalated issue resolution.
• Participated in early adoption and deployment of home monitoring systems.
• Ensured proper vehicle maintenance and job site professionalism.

Property Manager / Security Installer (Part-Time) - Self-Employed

(2018-01)

• Installed security camera systems (Ring, NVR/DVR-based) for multiple properties.
• Managed ongoing technical support, account configurations, and system training.
• Coordinated with contractors, scheduled repairs, and ensured quality control for landlords and property owners.

C.D. Hylton High School (2001)

Graduate - American Motorcycle Institute (2005-01)