Jeevika R

Data-driven Fraud Risk and Financial Operations professional with 2+ years of experience in transaction monitoring, chargeback management, AML/KYC compliance, and fraud analytics within high-volume global environments. Demonstrated ability to reduce financial exposure by maintaining a 1.5% chargeback rate while achieving 100% SLA adherence. Skilled in risk assessment, account takeover (ATO) prevention, regulatory compliance, and operational reporting.

Currently pursuing Certified Investment Banking Operations Professional certification.

Workflow Specialist at Tata Consultancy Services (2023-07 – Present)

Analyzed financial transactions and customer accounts to detect fraud patterns and mitigate financial risk exposure in high-volume global environments.

• Analyzed financial transactions and customer accounts to detect fraud patterns and mitigate financial risk exposure.
• Utilized fraud detection tools including FORTER, AVS, Ekata, Zillow, and internal monitoring systems to identify anomalies.
• Maintained a consistent 1.5% chargeback rate, exceeding client-defined fraud risk benchmarks.
• Conducted end-to-end investigations of flagged transactions, evaluating behavioral data, transaction history, and supporting documentation.
• Prepared structured investigation reports and recommended risk-based decisions including approvals, rejections, and escalations.
• Ensured strict adherence to AML, KYC, and PCI-DSS compliance standards within financial operations.
• Identified and prevented promotional abuse (BOGO, loyalty programs, gift card fraud), reducing repeat fraud instances.
• Investigated account compromise cases and mitigated Account Takeover (ATO) risks through proactive monitoring.
• Generated productivity, reconciliation, and shift handover reports to maintain operational transparency and SLA compliance.
• Supported onboarding and training of new team members, enhancing fraud operations efficiency.

Certified Investment Banking Operations Professional in Investment Banking Operations – Imarticus Learning (2025-01)

Bachelor of Commerce in International Accounting – Bishop Heber College (2020-01 – 2023-12)

Higher Secondary Certificate – Vignesh Sri Renga MHSS (2019-01 – 2020-12)