Jeff Clute

Booking Flights: Assisting passengers with purchasing, upgrading, or changing flight reservations. Payment Processing: Calculating and collecting fares, fees, and additional charges. Itinerary Management: Assembling and issuing tickets, boarding passes, and travel itineraries.

Retired - Delta Airlines - Atlanta GA, Detroit MI

(1988-12 - 2026-06)

• Booking Flights: Assisting passengers with purchasing, upgrading, or changing flight reservations.
• Payment Processing: Calculating and collecting fares, fees, and additional charges.
• Itinerary Management: Assembling and issuing tickets, boarding passes, and travel itineraries.
• Document Verification: Checking passports, visas, and valid identification for domestic and international flights.
• Baggage Handling: Weighing and tagging luggage, ensuring it complies with airline size and weight restrictions.
• Seat Assignment: Assigning and adjusting seating based on availability and customer requests.
• Flight Updates: Announcing arrivals, departures, boarding calls, and flight changes over the public address system.
• Boarding Procedures: Scanning boarding passes, verifying carry-on compliance, and assisting with passenger boarding.
• Document Checks: Confirming passengers have proper paperwork before stepping onto the aircraft.
• Disruption Management: Helping passengers rebook flights, find accommodations, or process refunds during cancellations and delays.
• Special Assistance: Assisting travelers with disabilities, unaccompanied minors, and the elderly.
• Baggage Claims: Helping passengers file reports for lost, delayed, or damaged baggage.