Solutions Engineering | Customer Success | Technical Account Management
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Senior Solutions Engineer with 15+ years of experience supporting enterprise sales through tailored product demonstrations, solution design, and API integrations. Expertise in SaaS and digital asset management platforms, security reviews, and RFP responses. Proven track record partnering with sales, R&D, and onboarding teams to address technical roadblocks and drive customer acquisition across media, technology, and education sectors
Senior Solutions Engineer at Brandfolder by Smartsheet Inc (2019-01 – 2026-02)
Primary technical resource and SME in pre-sales stages supporting a large team of Account Executives across multiple verticals. Crafting solutions for customers using a proprietary Digital Asset Management (DAM) platform focusing on efficiency, organization and tech stack integration(s) to drive product adoption (native and/or API driven) and influence to impact revenues metrics. Additional responsibilities include RFP/RFI/Security responses, supporting documentation, and sales enablement.
Served as the resident Brandfolder security subject matter expert and technical resource for the Smartsheet Partner Channel
Senior Customer Success Manager at RealEyes Media, LLC (2017-03 – 2019-01)
Primary evangelist and SME for proprietary, layered and API-based Media Asset Management (MAM) product for the Adobe Experience Manager Assets DAM product in the Media & Entertainment vertical. Managed pre-existing relationships with large-scale clients (NBCUniversal, Viacom) and partnering with Adobe Systems in new customer acquisitions (Nat Geo TV, GoPro, Sony) for all asset management requirements.
Responsibilities included all sales efforts, account management and positioning and go-to-market (GTM) initiatives
Lead Product Specialist at eSyncTraining, Inc (2015-08 – 2017-06)
Product expert focusing on sales engineering, implementation, and technical support for team of four Account Executives and two Business Development Representatives nationally for proprietary Learning Tools Interoperability (LTI) product within the Higher Education and K-12 vertical. Additional responsibilities included product evangelism (blog posts, webinars), strategic product positioning, and all international partner support
Product Specialist/ QA Engineer at OrthoFi, Inc (2015-03 – 2015-08)
Hybrid role as a technical evangelist of proprietary product platform in the cosmetic dentistry industry. Served as primary contact for sales and account management teams to position, educate and train new practice acquisitions. Internally, a critical focus on Quality Assurance (QA) process and procedural testing methodologies internally. One of four Jr. QA Engineers and contributed to all testing procedures to streamline and automate new feature testing
Product Specialist at RealEyes Connect, LLC (2008-02 – 2014-10)
Solely responsible for all sales and business development of Adobe Connect (SaaS and Enterprise versions), Adobe Presenter and Adobe Captivate. Secondary focus on the Adobe Media Server product line (all editions and offerings), including Adobe Access. Managed all stages of sales cycle (pre, point and post) to ensuring product value to key stakeholders, organizational and/or departmental adoption, and identify new upselling opportunities and mitigate churn
Web Analyst at MediaNews Group Interactive (2007-01 – 2008-01)
Tracking and recording of page and site metrics focusing on user statistics and interactions for company properties through Adobe/Omniture SiteCatalyst web interface. Produced all statistical reporting for internal key stakeholders and department heads, help desk ticket resolution, and internal user defined problems within property reporting. Performed site performance audits and stress testing of Tier 1, Tier 2, and Tier 3 property websites, as well as trained all teams of aforementioned on new analytics platform
AAS in Business Administration – University of Colorado at Denver (1997 – 2001)
