Electro-mechanical Technician - Radiodetection - Raymond, ME
(2021-11)
Oversee duties in the Dry Air Department. Receive, diagnose, and repair air dryers with a wide range of capacities and types from individual components (i.e. single and three-phase compressor motors, desiccant dry towers, pressure regulators, sensor/interface PCBs, etc.) to entire units.
- Assist the Production team when assembly or calibration issues arise
- Assist the Engineers with solving quality issues and new parts
- Take calls from customers to assist their Field Technicians with diagnostic and repair concerns
Appliance Repair Technician - Jones Appliance Service and Repair - Bridgton, ME
(2013-06 - 2023-03)
Duties included but not limited to assisting in the day to day operations of an Appliance Repair Company.
- Receive and set up service requests from a variety of Manufactures, Retail Sellers, Extended Warranty Contract Companies and cash customers
- Diagnose and repair their household appliance
- Order and receive parts from various suppliers
- Find new avenues to Market the business
- Conduct financial review, analyses, and long-term planning and management of business and key drivers to impact sales and profit
Overnight Produce Associate - Whole Foods Market - Portland, ME
(2018-11 - 2020-09)
Break down nightly produce delivery from the Distribution Center. Rotating new product into backstock and filling Produce Department displays. Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.
- Assists Team Leader in organizing and displaying volume and seasonal items
- Completes spoilage, sampling, temperature, and sweep worksheets as required
- Assists with periodic inventory checks
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
- Performs opening duties as assigned; ensures accuracy of signs and pricing
- Performs other duties as assigned by store, regional, or national leadership
Loss Prevention - Renniassance Lodge At Sonoma - Sonoma, CA
(2010-09 - 2013-04)
Duties include but not limited to patrolling all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances when required
- Conduct daily physical hazard inspections
- Respond to accidents, contact EMS or administer first aid/CPR as required
- Assist guests/employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest/employee disturbances
- Call for outside assistance if necessary
- Complete incident reports to document all Security/Loss Prevention related incidents
- Handle all interruptions and complaints
- Resolve safety hazard situations
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
- Report to scenes of vehicle accidents/thefts
- Call for assistance using proper code responses
- Complete a Loss Prevention shift summary/daily activity report
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents
- Conduct investigations and gather evidence
- Conduct interviews with relevant parties
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities
- Prepare and review written documents accurately and completely
Automotive Center Store Manager - Sears Auto Center - San Rafael, CA
(2010-04 - 2010-10)
Oversaw operations of a $2.5+ million a year Auto Center. Develop a high-performance team by hiring, coaching, developing and managing performance of Assistant Manager and Associates.
- Plan, direct and supervise the work and productivity levels of Associates to ensure standards are met or exceeded
- Conduct observation, training and coaching of Associates in selling and service process and skills
- Make appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes
- Shipping and Receiving – Managing and supervising to ensure accurate accounting of merchandise coming into the center and transfers, returns or exchanges that impact inventory records
- Manage On-Hand counts where needed to ensure inventory accuracy
- Work with Loss Prevention to ensure End of Day cash and credit records are correct
- Train and coach associates in safety requirements, ensures initial reporting of all accidents and follow through on Associate's injuries
- Maintain Auto Center within OSHA and EPA regulations
- Maintain appearance of the store
- Interact with the FLS Managers to integrate Automotive into FLS activities
- Maintain relationships with Human Resources and Loss Prevention teams to help provide assistance in the daily Auto Center operations
- Focus on selling, service and support teams on consistent, timely and accurate customer care
- Assess service shortfalls and reacts quickly to ensure customer satisfaction and achievement of time standards
- Stay up to date on the local market and track competition and trends in the market; communicates with District, Region and Home Office Support to address unique local market considerations
- Full P&L accountability and analysis of Auto Center
- Conduct financial review, analyses, and long-term planning and management of business and key drivers to impact sales and profit
- Set, plan and manage expense, drive margin, maintain appropriate merchandise protection standards
General Manager, 1st Assistant Manager and 2nd Assistant Manager - Advance Auto Parts
(2004-12 - 2008-04)
Oversaw daily operations of a Retail and Commercial Auto Parts Store.
- Create a weekly schedule while staying within payroll range
- Attend all scheduled/required Company meetings
- Monitor and manage inventory levels to ensure maximum profitability
- Hire, train and develop employees that ensure that the store is operated according to Company Policy
- Maintain sales productivity for each store employee
- Review weekly/monthly/quarterly Profits and Loss reports to ensure accuracy and then create and implement a plan to improve the next report
- Maintain store appearance and merchandising standards
- Properly complete and submit all reports as required
- Administer a formal, written employee performance appraisal when due
- Administer a merit increase consideration of all employees
- Build and maintain working relationships with commercial accounts and other customers
- Ensure weekly/monthly staff meetings
- In the capacity of General Manager, I also lead the opening of the Ellsworth Maine location
