Jeff Leppla

Telecommunications Technician with hands-on experience in fiber optics, network infrastructure, wireless systems, and telecommunications equipment installation and maintenance. Skilled in troubleshooting complex network issues, configuring routers and switches, and supporting large-scale telecom operations. Experienced with Ciena 6500 and Waveserver 5 systems, including commissioning, provisioning, and Level 3 technical support.

Proven background in leadership, operations management, and customer service through over 10 years of business ownership. Recognized for reliability, technical problem-solving, and strong team collaboration.

Telecommunications Technician at Icon Communications (2024-02 – Present)

• Install, configure, and maintain telecommunications and fiber-optic equipment to support reliable network performance.
• Perform troubleshooting and diagnostics for communication outages and connectivity issues, reducing downtime and improving restoration times.
• Support commissioning and provisioning of Ciena 6500 systems using Site Manager software.
• Configure routers, switches, and network devices for optimal operational efficiency.
• Conduct signal strength and connectivity testing using industry-standard diagnostic tools.
• Install and repair network cabling, hardware, and software across telecommunications environments.
• Maintain accurate technical documentation for installations, repairs, inspections, and maintenance activities.
• Collaborate with cross-functional technical teams to resolve complex infrastructure issues.
• Ensure compliance with safety standards and telecommunications industry regulations.
• Adapt quickly to new technologies and evolving telecommunications systems.

Owner / Foreman at Less Stress Moving (2012-06 – 2022-12)

• Owned and managed daily operations of a successful moving and logistics company for over 10 years.
• Led hiring, training, scheduling, and supervision of team members while maintaining high service standards.
• Improved operational efficiency by developing streamlined moving and logistics processes.
• Managed customer relationships, resulting in repeat business and strong referral growth.
• Oversaw budgeting, financial reporting, vendor negotiations, and cost-control initiatives.
• Implemented inventory tracking systems and operational procedures to improve accountability and productivity.
• Coordinated residential and commercial moving projects with a focus on safety, efficiency, and customer satisfaction.
• Negotiated supplier contracts and service agreements to reduce operational costs.
• Developed marketing initiatives and partnerships that increased local brand visibility and revenue growth.
• Trained employees on customer service best practices, workplace safety, and operational procedures.

High School Diploma – Westhampton Beach High School (2002-06)