Jeff Saint Fleur

About 6 months as a health insurance agent. More than 5 years working and developing Salesforce infrastructures. More than 8 years of experience with exchange online and on-premise organization. More than 7 years of experience with APEX, PHP, HTML, JQuery, SOQL, MySQL and more. I want to work at a position where I can increase my knowledge in resolving different issues scenario and helping me improve my communication and my troubleshooting skills.

IT AdministratorSept 2019 - nowWarrior Service Company

• Create and manage reports and Dashboard on Salesforce
• Train CSRs and technicians on new updates in Field Service on Salesforce
• Creating Process builder (Now converting them into flows)
• Manage validations and triggers and apex classes
• Create App with Salesforce Component, Visual Force page, and Apex Classes
• Create API connection with third party tools like Authorize.net, Valor, QuickBooks Online…
• Manage Microsoft Office 365 (Creating Azure Network, manage Exchange server, Intune…)
• Manage the VOIP and Internet in all locations
• Repair PCs, Printers, Phones, and create network with PCs, phones, and Printers

• Understanding scheduling and update around the clock for agents and manager.
• Manage and update the websites and maintain the databases.
• Manage the office 365 account and implement it to day to day.
• Train others on office 365 Email, Team, OneDrive, SharePoint, Skype for business… and more.
• Repair broken PC and tablet
• Manage Salesforce CRM, create process, roles, rules, triggers, class, reports and more

• Primary responsibilities include design and develop website (front-end and back-end).
• Developed and tested new web application that connects with Database With or without MVC.
• Developed codes for implementation and to reduce latency.
• Developed and tested the new project with other framework like Angular, Laravel, Legato.
• Working with PHP, MYSQL, HTML, HTML5, CURL, XML, CSS, CSS3, JAVASCRIPT, JSON, AJAX, JQUERY, JQUERY MOBILE (Simple Mobile), SUBVERSION (SVN), LINUX and CENTOS Server. 
• Provided web app and optimized code and maintaining site.
• Prepared test plans and data, and user documentation for each project.
• Problem-solved and creation of admin panel for customer support.

• Understanding how call centers work in office or remote and answer to call or initiate the call appropriately.
• Respond to emergent requests for service and/or unforeseen demand.
• Installation, configuration, and support of Microsoft Office 365 on various customer platforms.
• Configuration and troubleshooting of Microsoft Domain Name Servers (DNS) for authentication and email scenarios.
• Ability to understand and communicate customer perspective clearly while collaborating with internal departments.
• Ensure accurate and timely resolution for assigned issues.
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Collaborate with other engineers to find solutions. (Including Support Engineers at different levels and technology areas).
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Primary responsibilities include design and develop website (front-end and back-end).
• Developed and tested new web application that connects with Database.
• Developed codes for implementation and to reduce latency.
• Developed and tested the new project.
• Modified and tested order processing system.
• Working with PHP, MYSQL, HTML, HTML5, CURL, XML, CSS, CSS3, JAVASCRIPT, JSON, AJAX, JQUERY, JQUERY MOBILE (Simple Mobile), SUBVERSION (SVN), LINUX and CENTOS Server. 
• Provided web app and optimized code and maintaining site.
• Prepared test plans and data, and user documentation for each project.
• Problem-solved and creation of admin panel for customer support.

• Primary responsibilities include design and development of macro code.
• Developed and tested new procedures using Visual Basic, Visual Basic of Application, and Database.
• Developed online and batch test plans.
• Developed and tested the new project using VBA, VB, and MS Access.
• Modified and tested order processing system. 
• Working with PHP, MYSQL, HTML, CSS, JAVA, C++, C#, VB, VBA, ACCESS.
• Provided object-oriented design, programming and implementation support to the customer billing and information system.
• Prepared test plans and data, and user documentation for each project.
• Problem-solved hardware issues with fault-tolerant hard drives.

Everest University2010Pompano Beach, Florida

• B.S., Computer Science