Jeff Wahlers

Over 16 years of automotive parts experience with several OEM and aftermarket manufacturers. I am also very well versed in Reynolds & Reynolds and CDK DMS systems. My high attention to detail to logistics and automotive part trends allows me to efficiently run a department to its fullest potential.

Parts Manager - Classic Volkswagen of Gastonia - Gastonia, NC

(2025-01)

• Oversaw $372k+ of inventory (including reducing obsolescence from previous management).
• Overhauled the parts department to follow a proper part grouping system. (Contingency plan put into place in the event of a DMS failure but still able to provide service to technicians and customers)
• Coached and assisted parts counter personnel to ensure proper procedures and ethics were followed.
• Perpetual bin counts completed with personnel to ensure parts department inventory accuracy.
• Provided daily receipt reports to the service department for parts that have arrived.
• Wholesale body shop orders completed via OPSTrax, OEConnection, RepairLink, and CCC.
• Maintained weekly warranty parts scrap lists.
• Placed daily and stock orders, reviewed stocking proposals, printed and coded parts invoices via VWHub.
• Maintained mandatory department training as per VW's guidelines.

Parts Manager - Zeigler GMC Hyundai of Holland - Holland, MI

(2024-01 - 2025-01)

• Oversight of $400k worth of inventory between GMC and Hyundai brands.
• Established stocking levels with assistance from GM RIM and Hyundai's partnership with PartsEye.
• Submitted orders, upgrading to SPAC and XVOR orders for GM and Hyundai as needed, respectively.
• Completed perpetual bin counts to reduce write-ins during annual inventory as well as reduction of obsolescence where possible.
• Reconciled invoices from vendors and posted them to proper accounts.
• Established a strong relationship with the service department to maximize workflow, accountability, and healthy profit.
• Supported parts counter and shipping & receiving personnel when and as needed to avoid any disruptions in workflow.
• Coordinated with service manager on stocking levels of certain parts for potential future repairs and recalls eliminating as much downtime as possible.
• Forecast trends and gross profit based on previous year's activity, as well as budgeting for pay plans.
• Monitored departmental gross profit using the combination of the company financial statement and CDK DMS.

Wholesale and Body Shop Parts Supervisor - Mark Ficken Ford - Charlotte, NC

(2023-01 - 2024-01)

• Monitored, assisted, and established rapport with existing and new wholesale customers from various repair shops to identify and order parts as needed in a timely manner via email, fax, and telephone.
• Placed orders electronically using OEConnection, OPSTrax, RepairLink, CCC, and CollisionLink.
• Assisted body shop technicians and estimators in ordering proper body parts from various makes and models across all auto manufacturers.
• Reconciled invoices from outside vendors and receipt of parts to respective repair orders.
• Assisted the parts manager in a daily setting where needed (i.e., obtaining credits due from outside vendors, invoices, submitted Ford stock and special orders).
• Implemented training procedures for new hires at retail counter and providing support when and where needed.

Wholesale Collision Parts Specialist (Remote) - Fred Beans Parts - Doylestown, PA

(2021-01 - 2023-01)

• Assisted wholesale customers with Ford, Chrysler/Stellantis, GM, Toyota, Honda, Nissan, Subaru, Mazda, Hyundai, Kia, and Volkswagen collision parts.
• Placed orders via phone, email, fax, or electronically via OEConnection, RepairLink, CollisionLink, OpsTrax, and CCC.
• Maintained a high level of customer loyalty and satisfaction.

Assistant Parts Manager - Volkswagen of South Charlotte - Charlotte, NC

(2017-01 - 2021-01)

• Assisted service technicians, retail, and wholesale customers regarding various Volkswagen models and their parts needs by utilizing the ETKA catalog.
• Placed orders via phone, email, fax, or electronically via OEConnection, RepairLink, CollisionLink, OpsTrax, and CCC.
• Used X-Time to quote parts estimates for vehicles in service.
• Sourced aftermarket and non-VW branded parts from various 3rd party vendors when needed.
• Placed stock and special orders, filed claims for missing/damaged parts, initiated core returns when necessary, and did monthly warranty scrap/returns.
• Properly received in parts and fluids (in the absence of the shipping and receiving clerk).
• Assisted the parts director for preparation of annual inventory by doing bin checks, running variance reports, and reconciling open orders against potential negative on hand.
• Closed out invoices at the end of the day.

Assistant Parts Manager - Devoe Buick GMC Subaru - Naples, FL

(2014-01 - 2017-01)

• Assisted service technicians, retail, and wholesale customers using the GM Snap-On EPC and Subaru parts catalog for various GM and Subaru models.
• Located parts for non-GM and non-Subaru vehicles using various 3rd party vendors.
• Provided service technicians and estimators with written parts estimates.
• Used Reynolds and Reynolds/ERA Ignite for billing parts on repairs and invoices.
• Placed stock and special orders through GlobalConnect (GM) and PartsEye (Subaru).
• Closed out invoices at the end of the day.

Parts Specialist - Audi/Volkswagen of Naples - Naples, FL

(2012-01 - 2014-01)

• Provided technicians with estimates and assistance of parts using the ETKA catalog.
• Located parts from various 3rd party sources for non-VW/non-Audi vehicles when needed.
• Filled in for driver/shipping and receiving duties when needed.
• Sold parts online through eBay and various forums.
• Closed out invoices at the end of the day.
• Disposed of warranty scrap items when needed.

Parts Specialist - Germain BMW - Naples, FL

(2011-01 - 2012-01)

• Assisted technicians and customers with needs for various BMW models.
• Used ADP/CDK for billing and quoting parts from BMW's ETK parts catalog.
• Provided both written and printed estimates for technicians and service advisors.
• Closed out invoices at the end of the day.

Parts Manager/Entry Level Technician - Auto Europa Naples - Naples, FL

(2009-01 - 2011-01)

• Managed a small parts department that included Mercedes-Benz, BMW, Volkswagen, Porsche, Audi, and Volvo automotive parts.
• Ensured technicians had parts in a timely manner by sourcing them from various sources (WorldPAC, OEM suppliers, dealerships, etc).
• Light duty maintenance on various vehicles (such as filter and fluid changes, tune-ups, etc.)
• Transport vehicles and customers when needed.

Automotive Technical Degree - Automotive Technology - Universal Technical Institute (2007-01 - 2008-01)