Jeffery M. Lee, II

I am extremely success orientated and outgoing, with a positive attitude. I also have a strong work ethic with excellent interpersonal, written, and verbal communications skills. As well as being highly organized, methodical and detail oriented I have strong sense of responsibility. These characteristics make me highly driven and motivated to achieve more.

Loan Origination Specialist - Wells Fargo - Frederick, MD

(2015-09 - 2023-08)

• Advise, assist, educate, and advocate for customers with home mortgage questions or concerns, to ensure timely problem resolution and follow up when necessary.
• Comply to policies and procedures dictated by law and company and analyze procedures for inaccuracies to make suggestions for process improvement or changes.
• Positively collaborate or consult with other departments or companies
• Professionally lead and manage a team to achieve sales and profit objectives and to align with company operating procedures.
• Conduct periodic performance & compensation reviews of team members and recommend changes.

Mobile Manager - Sprint Mobile: Ready Now - Frederick, MD

(2014-06 - 2015-07)

• Ensures that all business system processes are being followed in accordance with established standard operating procedures.
• Create and manage employee schedules and staff training events
• Enhanced professional and technical knowledge by attending workshops on weekly basis
• Coordinated and enforced program operational and professional policies and procedures
• Completed employee interviews and reference checks
• Advised, assisted, educated, de-escalated and advocated for customers
• Conducted employee coaching and evaluations

Business and General Education - Montgomery College (2004-07 - 2009-08) Germantown, MD