Casino Marketing Account Director
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Maintained/Marketed list of 900 patrons in personal database
Judged patron play against criteria set for VIP amenities
Organized and hosted patron dinners and VIP events on and off site
Tele-marketed future shows/events to active/ inactive guests
Greeted new customers and provided property tours
Facilitated credit lines for prospective casino players
Tele-marketed to 180 day inactive casino patrons
Development Director 10/31/16 – Present
Maintained/Marketed list of 900 patrons in personal database
Judged patron play against criteria set for VIP amenities
Organized and hosted patron dinners and VIP events on and off site
Tele-marketed future shows/events to active/ inactive guests
Greeted new customers and provided property tours
Facilitated credit lines for prospective casino players
Tele-marketed to 180 day inactive casino patrons
Development Executive 10/25/13 – 10/31/16
Maintained/Marketed list of 1200 patrons in personal database
Judged patron play against criteria set for VIP amenities
Organized and hosted patron dinners and VIP events
Tele-marketed future shows/events to active/ inactive guests
Greeted new customers and provided property tours
Facilitated credit lines for prospective casino players
Tele-marketed to 365 day inactive casino patrons
Casino Sales Executive 11/14/10 – 10/25/13
Tele-marketed to 60-90-120 day inactive casino patrons
Averaged 75 outbound telephone calls/emails per day
Offered amenities to patrons based on their play history
Secured accommodations for returning ranked players
Created marketing accounts for new prospective guests
Casino Host 4/24/05 - 11/14/10
Judged patron play against criteria set for VIP amenities
Maintained list of customers in personal database
Secured accommodations for returning ranked players
Organized and hosted patron dinners and VIP events
Tele-marketed future shows/events to inactive guests
Greeted new customers and provided property tours
Facilitated credit lines for prospective casino players
Arranged and logged VIP show room seating
Distributed VIP show room tickets to arriving guests
Created marketing accounts for new casino patrons
Followed Casino Marketing efforts through to their completion
Offered amenities to patrons based on their play history
Two Trees Inn FOXWOODS CASINO
Front Office Manager 9/17/04 - 4/23/05
Managed front desk supervisors, agents, bell, and retail staff
Created and implemented front office policies
Maintained staffing and expenses within budget guidelines
Trained staff in AAA hospitality and safety expectations
Prepared monthly hotel budget and occupancy reports
Scheduled staff based on weekly/monthly occupancy projections
Ordered equipment, goods, and services for 280 room hotel
Organized arriving corporate, entertainment, and bus groups
Disciplined staff according to hotel policies and procedures
Calculated and secured daily front desk and retail monetary drop
Shift Manager 9/1/94 - 10/11/97
11/6/00 – 9/16/04
Managed 70 person casino reservation call center
Monitored and increased flow of inbound telephone calls
Allocated representative phone call availability
Maintained consistent service levels of 75% and higher
Interviewed and hired all prospective FOCUS representatives
Scheduled agents to guarantee maximum phone call coverage
Ensured representative adherence to AAA hospitality standards
Critiqued representative task performances
Reviewed representative merit increases on a yearly basis
Represented GUEST SERVICES on casino’s Central Safety Panel
Provided a safe and clean working environment
Followed Casino Marketing efforts through to their completion
Great Cedar Hotel FOXWOODS CASINO
Shift Manager 10/11/97 - 11/6/00
Managed staff of 12 front desk agents and 10 bellmen
Facilitated daily hotel occupancy and departure procedures
Ensured staff adherence to AAA hospitality standards
Interviewed, hired, and trained prospective staff members
Secured patron and staff monetary transactions
Prepared front desk and housekeeping staff for group arrivals
Ordered equipment, goods, and services for 312 room hotel
Tabulated daily hotel occupancy reports
Scheduled staff based on weekly/monthly occupancy projections
Disciplined staff according to hotel policies and procedures
Provided service to hotel VIP and entertainment arrivals.
Stonehill College North Easton, MA
B.A. Political Science 1988 - 1992
