Jeffrey Kelly

Systems and desktop/network support professional with 20+ years of experience supporting enterprise users and infrastructure. Skilled in Microsoft 365 (Office 365), Active Directory, Windows, Cisco networking, and end-user computing; supported a Microsoft 365 rollout for 700+ employees and mergers and acquisitions (M&A) infrastructure transitions.

Systems Analyst - Polymershapes LLC - Charlotte, NC

(2023-04 - 2026-01)

• Provision and deprovision user accounts; manage access across Active Directory, Microsoft 365, iOS, and Android.
• Provide daily help desk support for endpoints, printers, phones, servers, and network connectivity.
• Set up, configure, and assign computers/phones/printers; manage IT accessories inventory and distribution.
• Monitor and administer Microsoft 365, Active Directory, Print Server, File Server, and Cisco network environments; troubleshoot and resolve issues.
• Used NinjaOne for Remote management and Freshworks for helpdesk tickets

Desktop / Network Analyst (M&A Infrastructure Senior Analyst) - Polymershapes LLC - Charlotte, NC

(2016-06 - 2023-04)

• Supported Microsoft 365 implementation and launch for 700+ employees across the U.S., Mexico, Chile, and Canada.
• Created and standardized a new PC image to support scalable deployments and consistent end-user builds.
• Contributed to mergers and acquisitions (M&A) transition and exit strategy to phase out from prior business owner assets/services.
• Primary liaison for network rollouts (ISP coordination; deployment of routers, switches, and wireless APs) and VoIP transition planning.

Infrastructure Supervisor (Contract) - SABIC Polymershapes - Charlotte, NC

(2007-03 - 2016-06)

• Supported Oracle project implementation (install, configure, test, and train end users; rollout began in 2008) across the U.S. and neighboring countries.
• Maintained and troubleshot wireless and Ethernet networks; supported routers, switches, modems, PCs, and printers.
• Packaged/deployed software; performed laptop/desktop backup and restoration; maintained IT asset inventory.

Technical Support Analyst - CompuCom - Charlotte, NC

(2006-04 - 2007-03)

• Installed and repaired Dell desktops/laptops for Wachovia Bank (Wells Fargo); supported PC imaging/deployment and multi-site break/fix.

Dell Certified Service Technician - Unisys Corporation - New York, NY

(2004-11 - 2006-03)

• Installed and repaired Dell/Gateway desktops and laptops; performed hardware replacements and drive imaging; coordinated field dispatch/parts.

University of North Carolina at Charlotte (2016-09)

Associate of Science (A.S.) - Computer Engineering - Central Piedmont Community College