Jeffrey Lopez

Experienced operations and management professional transitioning into IT, with hands-on experience using and supporting technology systems in fast-paced business environments. Experienced troubleshooting POS and software issues, supporting scheduling and workforce-management platforms, maintaining data accuracy, training users, and using Excel for reporting and analysis. Currently pursuing an Associate of Science in Computer Science and seeking an entry-level IT position where I can build on my existing technical experience and continue developing my skills.

General Manager at Oyamel (2025-01 – Present)

• Troubleshoot POS, software, and user issues to minimize downtime
• Administer scheduling and workforce-management systems
• Train employees on software platforms and technical procedures
• Generate and analyze reports using Excel to improve operations

Store Manager at Starbucks (2024-01 – 2025-01)

• Supported payroll, scheduling, reporting, and operational systems
• Resolved software and user issues while maintaining business continuity
• Maintained data accuracy across multiple platforms

General Manager at Chela Modern Mexican Restaurant (2022-01 – 2024-01)

• Managed digital inventory and tracking systems
• Utilized reporting tools and analytics to improve efficiency
• Supported multiple business software platforms

Area Leader at Reef Kitchens (2020-01 – 2022-01)

• Supported technology systems across multiple locations
• Analyzed operational data and implemented solutions
• Ensured consistent system usage and compliance

Associate of Science in Computer Science – University of the People (2025-2027)

Associate of Applied Science – Horry Georgetown Technical College (2011-2013)