Technology Support Specialist - Forsyth County Schools
(2023-01)
- Responsible for installing, maintaining, and troubleshooting desktops, laptops, Chromebooks, printers, and peripherals
- Resolve assignments, including service tickets, client upgrades, rollouts of new equipment, installation of hardware, and software
- Providing efficient and effective technical support for local school staff, central office staff, and external users via the telephone, ticketing system, and/or e-mail
- Ability to capture and record the required information to ensure all reported incidents are resolved or accepted by the next level of support in a timely manner
- Implemented 1:1 technology
Advanced Response Team (Advance Response Security Professional) - Argus - Denver
(2022-01 - 2023-12)
- Ensured the safety of patrons and personnel by monitoring surveillance equipment and patrolling property
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Respond quickly to incidents and assessed active situations for security concerns
Integrated Pest Management Technician - Livwell - Denver
(2021-01 - 2022-12)
- Maintained accurate logging of environmental controls with Google Sheets and Numbers
- Created farm strategies to maximize production and convert farm operations to commercial standards
- Wrote reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity
- Trained and supervised farmhands in proper use of farm equipment and safety protocols
Technical Advisor - Wize Networking - Flowery Branch
(2017-01 - 2020-12)
- Monitored technology infrastructure against standards to provide technical assessment and advisory services
- Mitigated risk and managed liability by proactively applying cybersecurity advisories and best practices to internal operations and product development
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary
Broadband Technician - Spectrum - Gainesville
(2016-01 - 2018-12)
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunications systems
- Verified quality of service parameters with various signal level meters
- Submit complete and accurate installation, service, and inventory records
- Trained new employees to preform installations and repairs
