Jego Santos

Customer-focused sales professional with over 7 years of experience delivering exceptional customer experiences, building trusted relationships, and consistently exceeding sales goals. Passionate about fitness, running, cycling, and helping people discover products that improve their lifestyle. Known for bringing positive energy, strong communication skills, and a collaborative approach to every interaction. Excited to contribute to a team that values service, community, and continuous learning.

Customer Development Manager (Sales & Customer Relations) at Heineken Philippines Inc.

• Delivered exceptional service while managing relationships with retail partners and customers.
• Consistently exceeded sales targets by understanding customer needs and recommending the right solutions.
• Built long-term relationships through active listening, trust, and personalized service.
• Collaborated across teams to ensure products were available, accurately presented, and delivered on time.
• Coached teammates on customer engagement and effective communication.
• Recognized for professionalism, reliability, and delivering an outstanding customer experience.

Business Development & Sales Experience

• Built meaningful relationships with customers while consistently achieving performance goals.
• Adapted quickly to changing priorities in fast-paced environments.
• Solved customer concerns professionally while maintaining positive experiences.
• Collaborated with multiple departments to provide seamless service.

Bachelor of Arts in Integrated Marketing Communications – University of Asia and the Pacific (PH) (2014 – 2018)