Data Entry Assistant (Volunteer) - Food Pantry - St. Paul's Anglican - Summerville, SC
(2025-03 - 2026-06)
- Greet and register new recipients by verifying eligibility and accurately entering data into the Linksys Feed Database
- Maintained up-to-date records for returning recipients while ensuring data accuracy and completeness
- Conducted regular inventory checks and update order forms to reflect current food supplies
- Proposed a streamlined order-filling workflow to expedite processing and increase the number of recipients served during two-hour distribution windows
- Reported technical and operational issues to maintain smooth database functionality
Virtual Guest Manager - StarrMark Solutions - Moncks Corner, SC
(2023-08 - 2024-07)
- Provided prompt responses to guest inquiries before and after booking, ensuring a seamless check-in/check-out process
- Managed emails, calendars, and phone inquiries in support of efficient property operations
- Analyzed guest feedback and prepared quarterly reports featuring charts and data visualizations to assist decision-making by leadership
- Assisted in data entry to track reservations, revenue, and expenses while supervising the service team to maintain property standards
Volunteer – Customer Service - Food Bank - St. Paul's Anglican - Summerville, SC
(2017-08 - 2026-06)
- Fill order forms and pack groceries for recipients accurately and in timely manner
- Assist with grocery delivery at the designated pick-up line
- Sort and organize donations in preparation for distribution
Customer Financial Service Representative - Verizon Wireless - North Charleston, SC
(2010-04 - 2015-08)
- Assessed high-risk account in collections for specialized treatment to restore customer to good standing
- Managed high-volume and fast-paced workload while consistently maintaining call control and professionalism
- Utilized the Computer Assisted Collections System (CACS) to negotiate payments and bring delinquent accounts current
- Trained and mentored new hires, sharing proven collection strategies while following compliance and best practices
- Conducted risk assessment on customer accounts and recommended solutions that aligned with company policy
- Maintained accurate customer records and documentation to ensure alignment with company regulatory compliance
- De-escalate customer issues while delivering exceptional customer service
