Jelisaveta Perovic

Operations & Customer Experience Specialist with 10 years of experience across hospitality, luxury retail, and remote reservations/transportation services. Skilled at managing the full reservation and client lifecycle — from inquiry and quotation through booking, coordination, and service delivery — while working with customers, vendors, and cross-functional teams. Currently coordinating global affiliate partners and multi-country logistics in a fully remote role.

Track record spans customer experience, sales operations, and team leadership.

Customer Experience Specialist (Remote) - RMA Worldwide Chauffeured Transportation - Remote

(2026-03)

Manage the reservation lifecycle for chauffeured transportation requests — from inquiry and trip details through quotation, affiliate coordination, and booking confirmation.

• Contact global affiliates by phone and email to request pricing and availability, then compare options on price, service quality, and reliability to select the right partner per trip.
• Coordinate reservations for individual travelers, VIP and corporate clients, and group/motor coach transportation, building itineraries around client schedules and preferences.
• Communicate with customers, dispatch teams, and affiliate partners across multiple countries and time zones to keep bookings accurate and on schedule.

Brand Specialist & Store Manager - Longchamp – Malta - Malta

(2024-03 - 2025-10)

Oversaw day-to-day operations across four Longchamp retail locations, covering sales performance, customer experience, staffing, and inventory coordination.

• Monitored sales performance and KPIs, identified trends, and prepared performance reports for management.
• Coordinated stock availability and inventory movement with relevant teams to support replenishment and reduce stock gaps.
• Managed Shopify e-commerce operations, including online orders, returns, refunds, and customer communication.
• Trained team members on customer experience, product knowledge, and digital tools including the MyLGP app.
• Received the Elevate Award (2024–2025) for contribution to team digital learning and app training.

Sales Advisor - Max Mara & Longchamp – Malta - Malta

(2022-10 - 2024-02)

Delivered personalized service and after-sales support to luxury clients across two premium brands.

• Supported stock coordination, sales targets, and onboarding of new team members.

Sales Advisor - Weekend Max Mara – Malta - Malta

(2021-10 - 2022-09)

Supported clients through the full sales journey, from product selection to after-sales assistance.

• Managed stock replenishment and contributed to sales reporting.

Head Waiter - Hotel DB Seabank – Malta - Malta

(2016-09 - 2021-07)

Coordinated high-volume service operations and cross-department workflow in a fast-paced, multicultural environment.

• Handled billing reconciliation and trained new staff on service standards.

Economics & Tourism - College of Tourism

Social Science - Gymnasium