Jemma Jones

Client care and office management professional with 10+ years of leadership experience supporting high-volume service environments and luxury client experiences. Skilled in patient coordination, scheduling, staff support, inventory management, membership sales, and day-to-day office operations within a fast-paced medical aesthetics setting. Proven background leading teams, improving operational efficiency, and building strong client relationships through progressive leadership roles with AT&T Mobility.

Client Care Coordinator / Office Manager, BeautyGoals LV Med Spa

April 2025 - Present

Manage front office operations in a fast-paced medical aesthetics environment, ensuring a high-end and professional client experience from consultation through follow-up.

Coordinate client appointments, intake documentation, confirmations, and daily workflow management.

Serve as a primary point of contact for patients, delivering exceptional customer service and building strong client relationships.

Support patient retention and satisfaction through attentive communication, problem resolution, and service-focused care.

Assist with sales support to include vendor collaboration, membership sales, and client retention initiatives.

Maintain organization of administrative processes: Retail and backbar inventory management, office presentation, and operational support including staff and provider scheduling, payroll tasks, and new-hire training.

Collaborate closely with providers and leadership to ensure smooth daily operations, efficient patient flow and team adherence to policy andprocedures.

Handle confidential patient information with professionalism, discretion, and attention to detail.