Jemmi Velasquez

Professional Customer Service and Insurance agent, with 3+ years of experience in customer care, with experience in Front Desk and Admin Assistant duties with Prior Supervisor position-Billingual Spanish / English.

Licensed Insurance Agent - GEICO, Government Employees Insurance Company - Lakeland, FL

(2026-02 - 2026-08)

• Licensed insurance agent, expert offering insurance.
• Customer service experience.
• Call center experience.
• Data Entry

CSR - Customer Service Representative Supervisor - Amigos Auto Insurance - Fort Myers, FL

(2023-01 - 2025-12)

• Supervisor for Fort myers location
• Answering phone calls
• Tacking payments
• Helping customers with insurance issues personal, commercial.
• Data Entry

Front Desk Administrative Assistant - CONDITIONED AIR - Fort Myers, FL

(2022-05 - 2023-01)

• Served as front desk receptionist, greeting and assisting walk-in clients with professionalism
• Answered incoming calls, providing information and resolving customer inquiries
• Conducted follow-up calls to ensure client satisfaction with services provided
• Sent invoices to the billing department and supported administrative processes
• Coordinated with dispatch for service scheduling and office supply orders

Customer Service Representative and Administrative Assistant - Target Roofing and Sheet Metal - Cape Coral, FL

(2022-01 - 2023-01)

• Answered phone calls and provided quotes english / spanish, supporting diverse customer needs
• Processed invoices and managed payroll for a team of 30 employees
• Ordered materials for the service department, ensuring timely project completion.
• Supervised service projects and colleting checks
• Dispatch
• Data entry

High school diploma or GED