Jen Roark

Executive Operations and Chief of Staff professional with 15+ years of experience supporting founders, C-suite executives, high-profile leadership, and fast-growing organizations across startup, private equity, real estate, and entertainment sectors. Proven track record building operational infrastructure, scaling workplace operations, implementing company-wide SOPs, improving employee experience, and driving organizational efficiency and facilities management. Recognized for creating structure in fast-paced environments through operational leadership, executive partnership, culture development, onboarding strategy, vendor management, and cross-functional coordination.

Experienced overseeing multi-office operations, large-scale onboarding initiatives, employee engagement programs, budgeting, facilities operations, and executive support with exceptional discretion and professionalism.

Executive Administrator to Co-Founders | Corporate Operations Chief of Staff (COS) & Culture Lead – Start Up Role - 8Fleet, Inc. - Los Angeles, California

(2025-04)

• Serve as strategic operational and administrative partner to the Co-Founders within a rapidly scaling startup environment supporting 700+ drivers and corporate employees across multiple markets.
• Lead operational setup and launch coordination for 4 corporate office locations, overseeing facilities readiness, procurement operations, vendor management, and workplace infrastructure.
• Built and implemented the company's Culture Framework, contributing to improved employee morale, reduced offboarding, and increased workforce engagement.
• Developed and standardized 10 company-wide SOPs to improve operational consistency, onboarding efficiency, and internal workflow management.
• Manage onboarding operations for 40–50 new hires weekly, ensuring successful integration into company systems, workplace procedures, and operational processes.
• Direct employee engagement initiatives including corporate events, team activations, and the company driver swag program to strengthen workplace culture and employee experience.
• Hold approval authority over corporate vendor services, budgets, contract scope, and operational partnerships.
• Oversee monthly office budgets, procurement activities, workplace operations, facilities management coordination, and vendor relationships.
• Partner closely with leadership to improve operational efficiency and workforce productivity, contributing to increased shift participation and stronger business performance.
• Provide high-level executive and personal support to two Co-Founders including complex scheduling, travel coordination, confidential communications, and priority management.
• Board of Directors lead; organized and coordinating the planning and execution of the quarterly meetings
• Oversee all corporate culture events including team building events, company milestones and special events.

Chief of Staff (COS) to Russell Westbrook & RWE, Inc. – Start Up Role - Russell Westbrook Enterprises - Los Angeles, California

(2024-10 - 2025-02)

• Served as strategic operational partner across multiple entities under the Russell Westbrook Enterprises portfolio, supporting executive leadership, business operations, and organizational coordination.
• Managed day-to-day operations for the Los Angeles corporate headquarters including workplace operations, budgeting, procurement, facilities coordination, and vendor oversight.
• Oversaw complex executive operations for Russell Westbrook including scheduling, investor coordination, media logistics, executive travel, and event management.
• Supported business development initiatives, strategic partnerships, and launch planning across entertainment, philanthropy, fashion, and digital media divisions.
• Coordinated press opportunities, interviews, photo shoots, investor meetings, and public-facing events for enterprise initiatives including Honor The Gift, Why Not Foundation, and Westbrook Academy.
• Built operational workflows and office SOPs to improve organizational structure and communication efficiency.
• Managed KPI tracking, recurring leadership meetings, and organizational accountability initiatives across multiple enterprise divisions.
• Partnered closely with executive leadership on high-priority initiatives, stakeholder management, and operational execution.

Chief of Staff (COS) | Executive Estate Manager - Meade Properties - Remote | Kansas City, Missouri

(2015-06 - 2024-10)

• Served as strategic operational partner to executive leadership across a large real estate portfolio, overseeing administrative infrastructure, people operations, and organizational execution.
• Directly managed four Executive Assistant direct reports and front office personnel while directing day-to-day office operations and executive support functions.
• Designed and implemented operational efficiency initiatives that increased annual profitability by up to 60%.
• Oversaw all contracts and services for facilities management across offices.
• Led full-cycle talent operations including recruiting, hiring, promotions, terminations, onboarding, and performance management.
• Developed and executed retention and workforce strategies that improved staffing stability and reduced turnover across teams.
• Partnered with executive leadership on KPI forecasting, business planning, and operational oversight for a $350MM portfolio.
• Collaborated with in-house counsel on acquisition agreements, redlines, and transaction execution support.
• Oversaw budgeting, payroll operations, personnel allocation, logistics, and administrative financial controls.
• Conducted quarterly and annual performance reviews while implementing standards to improve productivity and operational consistency.
• Supported enterprise-wide sustainability initiatives resulting in a 40% reduction in carbon footprint over four years.
• Managed executive communications, investor updates, and internal organizational messaging with a high level of confidentiality.
• Acted as escalation point for employee relations and workplace conflict resolution across the organization.
• Provided confidential executive and personal support to the CEO and COO.
• Managed 4 personal estates from the CEO's portfolio with staffing, maintenance and privately held events on site. Managed day-to-day operations at each estate.
• Planned, executed private events including but not limited to holiday events, family celebrations to red carpet, black-tie invitation only soirees.
• Oversaw the design aesthetic for each event, planning of the menu, seating arrangements, guest speakers or talent and full bar and menu options.

Personal Senior Executive Administrator to CEO & COO - Meade Properties - Kansas City, Missouri

(2012-10 - 2015-06)

• Managed executive calendars, travel coordination, meeting logistics, and investor communications.
• Oversaw onboarding, compliance training, HR administration, procurement, and facilities operations.
• Managed expense reconciliation, payroll approvals, vendor coordination, and financial tracking via Concur and ADP.
• Coordinated investor meetings, acquisition planning, and companywide operational logistics.
• Co-developed SOPs, onboarding documentation, and operational procedures.
• Planned employee engagement programs and office culture initiatives.
• Served as Chair of the Meade Outreach Program supporting Kansas City community initiatives.
• Reconciled all personal bank statements for the CEO and COO
• Handled personal and medical appointments for the CEO and COO
• Designated as a personal shopper for CEO including but not limited to jewelry, car collection, clothing and home furnishings.

Executive Assistant – Private Equity ASOF – Temporary Backfilled Role - Ares Management - Los Angeles, California

(2020-01 - 2021-08)

• Supported a Private Equity team of eight professionals across Century City and Culver City offices.
• Managed executive calendars, travel coordination, expense reconciliation, meeting logistics, and investor communications.
• Coordinated virtual and in-person events, operational meetings, and team-building initiatives during Covid operations.
• Maintained confidential meeting materials, client communications, and operational support for senior leadership.
• Served as Chairwoman of the Ares Outreach Program supporting local organizations throughout Ares-based communities.

Sociology - Metropolitan Community College of Kansas City

Psychology - Metropolitan Community College of Kansas City

Sociology - Alabama A&M University

Psychology - Philander Smith College