Jen Stuart

Results-oriented human services and program management professional with progressive leadership experience overseeing residential programs, staff supervision, behavioral support services, and client-centered care. Proven success managing operations, ensuring regulatory compliance, leading multidisciplinary teams, and implementing trauma-informed practices that promote positive outcomes for youth and families.

Program Supervisor - Key Program, Inc. - Worcester, MA

(2024-01)

Earned four progressive promotions from Residential Caseworker to Program Supervisor based on leadership and performance.

• Provide oversight of residential program operations serving youth with complex behavioral and emotional needs.
• Lead, mentor, and develop direct care staff while promoting accountability and teamwork.
• Ensure compliance with agency policies, state regulations, licensing requirements, and safety standards.
• Coordinate staffing, scheduling, onboarding, training, and performance management activities.
• Collaborate with clinicians, families, educators, and community partners to support treatment goals.
• Maintain accurate documentation, incident reporting, behavioral tracking, and confidential records.
• Respond effectively to crises and emergencies utilizing trauma-informed and restorative practices.

Client Coordinator - Maxim Healthcare Services - Worcester, MA

(2023-01 - 2024-12)

• Managed scheduling and staffing operations for pediatric in-home healthcare clients.
• Matched nursing professionals with client needs based on experience and clinical requirements.
• Served as liaison among families, nurses, and clinical teams to ensure continuity of care.
• Resolved urgent staffing needs while maintaining service quality and client satisfaction.
• Maintained compliance with healthcare documentation and operational standards.

Bachelor of Arts - Sociology - Worcester State University