Jen Weiland

Pharmacy Owner and Business Manager with a proven track record in employee management, transforming operations, and driving growth. Increased business volume from $3 million to a projected $6+ million, optimizing inventory turnover and reducing loans to enhance financial stability. Expertise in managing pharmacy workflows, compliance, and staff training, achieving a 5-star Google rating and winning multiple local awards.

Focused on continuous improvement and operational excellence to deliver exceptional care

Business Manager and Owner - Mount Horeb Family Pharmacy - Mount Horeb, Wisconsin

(2021-12)

Acquired and transformed an independent pharmacy. Oversaw workflow operations, including billing, prior authorizations, and workflow management. Managed daily tasks such as budgeting, recruitment, training, and compliance with licensure. Optimised pharmacy purchasing, achieving excellent inventory turnover while minimizing stock assets.

• More than doubled business volume from $2.5 million to projected $6 million by 2026.
• Successfully reduced loans, strengthening the LLC's financial position.
• Addressed customer complaints effectively, maintaining a 5-star Google rating and winning 3 consecutive 'Best of Madison (Pharmacy)' awards.

Managing Technician - All Saints Hometown Remote Pharmacy - Madison, Wisconsin

(2019-01 - 2021-11)

Performed on-site management and routine operations, encompassing pharmacy workflow and front-end sales. Operated a one-person pharmacy, managing all aspects independently while contributing to the corporate Leadership Team.

• Managed pharmacy workflow and front-end sales operations.
• Increased business tenfold during tenure.
• Scheduled pharmacists and technicians for 70 stores across Wisconsin.

Pharmacy Leadership Team Manager - Hometown Pharmacy Partnerships - Rio, Wisconsin

(2012-08 - 2019-01)

Recruited to oversee Pharmacy Leadership Team, directly managing 6 corporate staff and 12-14 regional leaders. Coordinated initiatives and addressed critical projects impacting workflow and efficiency across 70 stores. Directed successful opening of 25 stores in Wisconsin within two years. Developed and implemented comprehensive workflow processes and training materials for new pharmacy software.

• Supervised regional managers overseeing 3-5 stores each.
• Championed improvements to staffing and prescription standards, reducing audits.
• Standardized operational procedures to enhance efficiency.
• Wrote pharmacy training guide for use with new employees and multiple procedure manuals for both new and established protocols.

Senior Pharmacy Technician - SuperValu (Cub Foods) - Madison, Wisconsin

(2003-08 - 2009-12)

Executed full scope of pharmacy operations including workflow tasks, inventory management, and customer service. Oversaw department-level inventory and contributed to store-level sales growth through patient relationship-building and service quality.

• Managed inventory controls and ordering processes to minimize stockouts and excess inventory.
• Provided patient education and support to improve loyalty, adherence and retention.
• Mentored and trained new staff on operational procedures and service standards.

Bachelor of Arts - University of Wisconsin - Madison (1996-08 - 2001-12)

Honors Graduate - Middleton High School (1992-08 - 1996-06)