Jenell Waters

Possessing an exceptional customer service skill set, I excel in cultivating positive client relationships through clear and empathetic communication. My ability to actively listen and understand people's needs enables me to provide tailored solutions, ensuring a seamless and satisfying experience. Known for my resourcefulness, I approach challenges with a problem-solving mindset, consistently exceeding expectations.

I strive to create an atmosphere of trust and reliability. Additionally, my commitment to continuous improvement involves integrating valuable feedback into daily practices, guaranteeing a proactive approach in every interaction. Overall, my dedication to delivering unparalleled service contributes to not only meeting but surpassing customer expectations.

With a robust coaching skill set, I exhibit a talent for inspiring and motivating individuals to achieve their full potential. My communication prowess enables me to convey complex concepts in an accessible manner, fostering a positive learning environment. Through constructive feedback and active listening, I guide team members toward self-discovery and skill enhancement.

Resource Assistant at Arrow Child and Family Ministries- Mountain Road (2025-05 – Present)

• Engage with children on the Autism Spectrum to understand their needs, assist in their schooling one to one, and guide them through their daily schedule.
• Pair with the children and help implement preventative strategies to keep them de-escalated.
• Keep accurate data regarding the students behaviors including the frequency, quantity, and intensity.
• Utilize Professional Crisis Management, Ukeru, and de-escalation strategies to help staff prevent and respond to children in crisis or pre-crisis.
• Coach staff and lead trainings to better prepare staff in working with students who may have behavioral management issues.
• Coordinate with my teammates to ensure we are providing the proper support, implementing the crisis management strategies properly, debriefing after crisis, and correctly documenting every incident.

New and Pre-Owned Car Sales Consultant at Volkswagen of Fallston (2024-05 – Present)

• Engage with customers to understand their needs, provide information on available vehicles, and guide them through the sales process.
• Maintain a deep understanding of the features, specifications, and pricing of the cars in inventory to effectively communicate their benefits to potential buyers.
• Assist customers in making purchasing decisions, negotiate terms of sale, and facilitate the completion of paperwork for vehicle transactions.

Registered Behavioral Technician at Behavioral Framework (2023-12 – 2023-05)

• Work under the supervision of Board Certified Behavior Analysts (BCBAs) to implement behavior intervention plans and provide direct therapy to individuals with autism and other developmental disabilities.
• Daily duties may include conducting behavior assessments, implementing behavior modification strategies, collecting data on client progress, and providing feedback to the supervising BCBA.
• Work in clients' homes collaborating with other members of the therapeutic team to ensure consistency and effectiveness in treatment.
• CPR, AED, and Narcan administration certified

Assistant Track and Field Coach- Shot put and Discus at Edgewood High School (2023-03 – 2023-05)

• Provide comprehensive technical instruction on shot put and discus techniques, ensuring athletes develop proper form, strength, and skill in these events. Implement structured training programs that focus on fundamental aspects such as footwork, release technique, and body mechanics.
• Tailor training plans to meet the specific needs and abilities of each athlete. Assess individual strengths and weaknesses in shot put and discus, and develop targeted exercises and drills to enhance performance. Monitor progress regularly and make necessary adjustments to optimize athletes' potential.
• Ensure the safety of student-athletes by implementing and overseeing injury prevention protocols during training sessions and competitions. This includes conducting regular warm-up routines, educating athletes on proper techniques to minimize injury risks, and having a well-equipped first aid kit on hand. Additionally, collaborate with medical professionals to develop emergency action plans and provide timely and appropriate care for any injuries that may occur during practices or events.
• CPR, AED, and Narcan administration certified

Service Manager at Waters Auto Service (2020-08 – 2024-01)

• Oversee the daily operations of the automotive service department, including managing a team of technicians and support staff. This involves assigning tasks, setting performance expectations, and providing guidance to ensure efficient workflow and a high standard of service.
• Foster a customer-centric environment by ensuring that service advisors and technicians prioritize effective communication with clients. Address customer inquiries and concerns, maintain a high level of customer satisfaction, and actively seek feedback to identify areas for improvement in service delivery.

Receiving Clerk at Bob's Discount Furniture DC2 (2018-04 – 2020-07)

• Thoroughly inspect and verify the accuracy of incoming shipments against accompanying documentation, such as packing slips or purchase orders. Ensure that the quantity and quality of received goods match the information provided, promptly addressing any discrepancies and documenting findings for record-keeping purposes.
• Update and maintain accurate records of received inventory in the distribution center's database or inventory management system. Collaborate with other departments to organize and store received items in designated locations, optimizing space utilization and facilitating efficient retrieval when needed.
• Collaborate with suppliers, warehouse personnel, and other relevant stakeholders to communicate receipt details, resolve issues, and coordinate the timely transfer of goods to designated storage areas. Effectively communicate with team members and supervisors to convey any challenges or exceptional circumstances related to incoming shipments.
• In a leadership capacity, take on responsibilities such as supervising and training new or junior receiving clerks and product taggers. This involves providing guidance on best practices for receipt verification, inventory management, and communication protocols. Ensures that team members adhere to established procedures, fostering a cohesive and efficient receiving process within the distribution center.

Certification in Pharmacy Technician – Allstate Career School (2019-09 – 2020-07)

Externship in Pharmacy Technician – Correct Rx Pharmacy Services (2020-09 – 2020-09)

Social Work – Morgan State University (2016-08 – 2017-05)

Diploma in Automotive Diagnostics and Repair – Harford Technical High School (2012-08 – 2016-06)