Mail Handler - United States Postal Service
(2014-05)
- Assist in processing the mail.
- Setting up the machines with containers and printing shipping labels.
- Dispatching full containers and loading trucks and also unloading trucks.
Overnight Supervisor, Night Auditor - Hard Rock Hotel Chicago
(2009-09 - 2011-05)
- Checking guests in and out of the hotel, handling guest billing issues, prepare work needed to conduct the next day's business.
- Completing the night audit and filling in as a Supervisor to cover off days.
Manager/Overnight Auditor - W Chicago Lakeshore Hotel - Chicago, IL
(2001-08 - 2008-10)
- Responsible and accountable for the management of entire hotel and its staff.
- In charge of commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping.
- Resolve guest complaints and various reservation and accounting issues.
- Performing the audit as well as troubleshooting any problems that arise.
- Escort visitors on a tour of the hotel and rooms, including discussion of special features and hotel amenities.
Housekeeping Floor Manager - Swissotel Chicago - Chicago, IL
(2000-07 - 2001-08)
- Supervised work activities of cleaning personnel to ensure that rooms and public areas were clean and well maintained in accordance to established standards.
- Assigned duties to department employees and inspected their work to ensure that standards are maintained.
- Conducted detailed inspections of rooms and public areas daily, and ensured that all vacant dirty rooms met the required standards before updating room status.
- Inspected and restocked the contents of the private bars in every room on a daily basis and ensured that the guests were charged accurately.
- Cleaned and assisted with cleaning guest rooms in emergency situations.
Night Audit Supervisor - Hotel Allegro Chicago - Chicago, IL
(1998-11 - 2000-07)
- Posted charges, settled folios for individuals, groups and due-outs communicated through
